Supporter Donations Assisstant

x1 Permanent role, available from July 2023

x1 Fixed Term Contract, available from June 2023 until March 2024
Full time (34.5 hours) - We are open to a conversation about how you work these hours.
Location - Split between home and our London Office : minimum 1-2 days per/week in the office OR Home-Based - *training provided in London office
London: £24,500 - £27,500 per/annum
National (home-based): £21,450 - £24,000 per/annum

The Supporter Donations Team at Macmillan are looking for Supporter Donations Assistants to play their part in helping Macmillan supporters and stakeholders do whatever it takes for people living with cancer. We have two roles available within our Supporter Donations Queries Team. Whether you are a recent graduate looking to gain operational customer care experience within a large, complex, and successful charity or you are seasoned supporter care professional looking to broaden your experience and are keen to contribute to the work of a busy, friendly, and high-performing team, or whether you are looking to change your career and have the skills needed to excel in a customer service role, we want to hear from you.

About the role

The Supporter Care department is looking for x2 Supporter Donations Assistants to join our Supporter Donations Queries team. We have one permanent role available and one fixed term contract.

You’ll be thanking and processing supporter’s donations to Macmillan across all channels, resolving queries relating to thanking and donations for supporter’s and our internal stakeholders. You will be processing high volumes of income, inputting these onto the income system, sending bespoke personalised thank you letters to our valued supporters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of general administration duties in support of the smooth and effective operation of the Supporter Donations and wider teams at Macmillan.

You will liaise with stakeholders across the organisation including our Finance team, our colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. This includes processing online event registrations & donations, re-validating eligible Gift Aid, cleansing data and addressing any queries related to donations. All of which you will be doing by delivering recognisable, high quality Macmillan experiences in line with our Brand and Strategy guidelines and messaging.

Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.

About you

• Are target driven and who always meets deadlines
• Have an eye for detail and investigation
• Have excellent written skills and who are passionate about creating meaningful written correspondence in line with brand guidelines
• Are happy working on repetitive tasks and can cope with high-volume data processing
• Able to pick up new technical systems and complex processes quickly
• Have outstanding communication skills and strive to offer unrivaled customer service to supporters and internal teams
• Enjoy working in a large, fast-paced team

About us

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another ethnic minority background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team on Peopleservices@macmillan.org.uk for advice and recruitment adjustments.

Recruitment Process

The application deadline is 11th June 2023 with virtual interviews taking place w/c 19th June.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.