New Homes Customer Care Advisor

Job Title:
New Homes Customer Care Advisor

Location:
Remote home working

Hours:
16 hours per week, 6-month fixed term contract initially

Salary:
£10,990.72 per annum

County Town Homes is a local company committed to creating high-quality homes in Staffordshire and Shropshire. We’re part of the community, and that means we’re invested in improving our towns and villages. We are looking to build on our growing reputation within the sector while continuing to build high quality homes for outright sales.
To help deliver our aspirations we are looking for a New Homes Customer Care Advisor with a successful background in the housebuilding industry and a customer facing environment to work across our new developments.

As our New Homes Customer Care Advisor, you will work with customers and contractors post sales completion to resolve property snags/defects in a timely manner and to the required standard. You will take the lead on the Aftercare process from the point of handover to the end of the Defect Liability Period, by ensuring all outstanding defects are completed and actively seek customer feedback and work alongside other teams in the business to improve our services.

As part of our Development team, we want you to be:

• Knowledgeable and experienced having worked in the housebuilding industry
• An enthusiastic team player, who can bring an entrepreneurial approach to getting results while delivering exceptional customer service and who will relish the challenges and opportunities the post offers.
• Hybrid working with the flexibility to work from home or across development sites and our office locations as required.

Due to the nature of this role, you may be required to travel to our sites in Staffordshire, therefore a current driving licence and access to your own vehicle is essential

If this sounds like you, we want to hear from you!

As a leading local employer, we offer:

• The option to join our contributory pension scheme
• 25 days’ holiday, increasing with each year of service + bank holidays
• Career progression within a sector-leading business
• A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available.

We also offer a benefits package, that includes:

• Access to a dedicated employee support service, offering a range of mental health, physical care and financial wellbeing support services.
• Eye care vouchers
• Cycle to work scheme
• Free annual flu vaccinations
• Long service and retirement awards

We’re looking for dedicated professional to bring our values to life and ensure our customers receive outstanding services. If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, then joining County Town Homes, a Housing Plus Group company could be the move for you. As one of the largest providers of homes in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire.

Please note, we may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.
If you have not received an update within 2 weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

Closing date: 25th May 2023
Interviews will take place throughout the advert

Job Types: Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 16 per week

Salary: £10,990.72 per year

Benefits:

• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free or subsidised travel
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Weekend availability

Work Location: Remote

Reference ID: REF00775