Official Specifications
Role Overview & Mandate
Executive Summary
Claims Administrator (Part-Time, Job-Share, or Full-Time) Location: Swindon (with hybrid working)...
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Claims Administrator (Part-Time, Job-Share, or Full-Time)
Location: Swindon (with hybrid working)
Salary: £20,000 - £25,000 depending on experience
Closing date for applications: 18th April 2023
The opportunity:
Do you have administration experience? Do you enjoy working in a fast-paced and high-volume role? If so, we would love to hear from you! Zurich Corporate risk are looking for a Life Claim’s administrator to join their team in Swindon. Don’t worry, we’re not expecting you to have claims experience!
This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
What will you be doing?
As a Life Claims Administrator, you will work closely with our Life Claims Case Managers, providing administrative support and dealing with customer queries both over the telephone and in writing.
There will be a lot of spinning plates in this role! Some of your daily tasks would include monitoring the team mailbox, contacting the coroner’s office to obtain verification required for the assessment of claims and dealing with all kinds of customer queries.
You will need to maintain productivity as well as ensuring the quality and service standards are maintained.
Who are we looking for?
As we mentioned, we’re not expecting you to have Claims experience. It would be great if you have strong administration experience and ideally in a high volume and fast paced environment.
Customers are key to everything we do, so we would expect you to share our passion for providing excellent customer service.
You will work closely with internal colleagues, including Case Managers so having the ability to build strong relationships is essential.
What will you get in return?
As well as a competitive salary, we also offer an excellent lifestyle benefits package which includes:
- Annual company bonus
- Private Medical Insurance Cover
- 12% company pension contribution (employee contribution optional)
- 25 days holiday plus an additional 3 volunteering days
- Discounted technology offers
- Virtual GP appointments
- Discounted gym membership,
- Free flu jab
- Discounted gadget insurance
At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.
Our culture
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs, or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
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