Role Overview & Mandate
Executive Summary
You’re the person we bring in when a customer’s logistics setup doesn’t fit our standard playbook. You dive into processes, TMS and logistic environments most teams can’t touch and build out an approach. You’ll work across Sales, Integratio
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Sources: USCIS E-Verify & Home Office CoS
You’re the person we bring in when a customer’s logistics setup doesn’t fit our standard playbook. You dive into processes, TMS and logistic environments most teams can’t touch and build out an approach. You’ll work across Sales, Integration and Product, lean on automation wherever it saves you grunt work.
- Mission: We’re revolutionizing road freight communication, digitalizing one of the world’s largest industries by leveraging the world’s most favorite apps: WhatsApp, iMessages, Android Messages, Telegram and Viber.
- Proof: 70+ paying customers incl. Dachser, Hellmann, Coca-Cola EP. Backed by 20VC and Supply Chain Ventures.
- Market: €500bn road freight, low software penetration → SaaS and AI leverage potential.
- Pace: High-paced environment with strong application of AI toolset.
Tasks
- Analyze complex customer logistics processes and define ZeKju's optimal solution and implementation strategy.
- Support strategic prospects throughout the sales journey — from Discovery and Solution Design to Onboarding.
- Translate customer requirements into scalable product and integration concepts in close collaboration with Product and Engineering.
- Lead technical workshops with customers, partners and IT teams to align on architecture, processes and implementation.
- Design and document customer workflows, integration concepts and solution blueprints that can be reused across projects.
- Specify product enhancements for non-standard customer requirements and take ownership of selected product areas.
- Act as the technical counterpart to Sales, helping shape proposals, demos, proof of concepts and customer presentations.
- Coordinate customers, IT vendors and internal teams around a single implementation plan and ensure successful execution.
- Identify opportunities to standardize implementations and continuously improve internal processes and best practices.
- Leverage AI and automation to accelerate analysis, documentation, solution design and implementation planning.
Requirements
- Several years in process management, IT consulting, product ownership, or similar ideally in supply chain/logistics.
- Strong analytical skills - top-down thinker, doesn’t miss details or drown in them.
- Good understanding of technical setups (REST API, SFTP, EDI etc.). Familiarity with logistic processes and/or systems are a plus.
- Comfortable running multi-stakeholder projects across customers, vendors and internal teams.
- German and English strong/ fluent. Other languages are considered a plus.
- Bonus: warehouse/yard process knowledge, MINT/WIING education, background from a fast-growth tech company.
Benefits
- Competitive salary + VSOPs.
- Real ownership of ZeKju’s hardest customer situations from day one.
- Clear path into leading ZeKju’s Sales Engineering function.
- Hybrid setup with on-site presence in our Munich office.
- Stay fit and healthy with a sponsored EGYM Wellpass subscription.
- Work directly with the founders and across Sales, Product, Tech and Customer Success
We encourage you to apply even if you don’t tick every box. We care more about how you think through a messy problem than a perfect CV match. Apply today!
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