Role Overview & Mandate
Executive Summary
Job Title: Concierge - ResidentialReports to: Site managerKey Responsibilities:Provide the highest...
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Sources: USCIS E-Verify & Home Office CoS
Job Title: Concierge - Residential
Reports to: Site manager
Key Responsibilities:
Provide the highest levels of customer service, with nothing being too much trouble at any time of day or night. Reporting to the Site manager and working with him to ensure that the services and facilities provided to all residents are in accordance with the company’s standards. You will be based at the reception desk of this large residential development in Vauxhall, consisting of 600 residential units throughout 8 blocks.
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Terms & conditions:
- Job Type: Full-time, Permanent
- Working hours: 8am to 8pm / 4 days on and 4 days off
- 20 days of annual leave
- Salary: £24k increased to £26k following successful completion of probation period of a 6 months
- Uniforms will be provided after 6 months of employment
Main Duties:
- Meet and greet Residents & Visitors
- Answer enquiries by telephone, e-mail, and personal callers at the desk
- Report any suspicious/unusual behaviour to the site manager
- Enter all events and relevant information into the calendar
- Report incidents, Health & Safety, and security issues
- Ensure that entrances to all the buildings are secured
- Accept packages on behalf of residents, store them and finally release to residents
- Ensure that the parcel room is neat and organised at all the times
- Accept and release apartment keys to residents, contractors, letting agents
- Patrol internal and external communal areas, conduct building rounds
- Monitor CCTV and handle information in strict accordance with GDPR
- Take water samples and log readings in the pool plant room
- Handle any complaints from residents in a courteous manner
- Attend to urgent cleaning issues outside of cleaning hours
Requirements:
- You must have a good command of the spoken and written English language.
- Have a valid passport and allowed to work in the UK
- IT literate with good typing skills
- Able to work on your own and under pressure
- Well-presented and have good timekeeping
- Must not live further than 1hr from development
- Have good customer care understanding and be able to put this into practice
- Be a self-starter, proactive when carrying out your duties.
Job Type: Full-time
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- 12 hour shift
- Day shift
Application question(s):
- Did you read the job description?
- Do you leave within 1 hour travelling from the job location (SW8 1RL)?
Work Location: In person
Reference ID: KB-DC-2023-APR
