Official Specifications
Role Overview & Mandate
Executive Summary
Workplace : United Kingdom & Ireland (location - preferably close to the London area) We are...
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Workplace : United Kingdom & Ireland (location - preferably close to the London area)
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames, and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision. Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company’s milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.
JOB SCOPE AND MAIN RESPONSIBILITIES:
As a Frames Brand Account Manager, you are responsible for the delivery of targeted sales for CHANEL and your territory (UK/IRE).
AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
- Guarantee sales in his/her area or assigned clients / products - by delivering individual targeted sales volumes, values, return rates, and brand distribution and penetration objectives by effectively identifying and meeting customer needs;
- Develop business by building relations with customers and visiting them periodically;
- Effective territory coverage - you will ensure frequency of visits and a consistent level of service for all customers in accordance with company guidelines;
- Driving customer recommendation - ensuring effective brand, product, and visual merchandising training for your customers’ sales and/or dispensing staff to ensure that our customers not only buy our products, but actively recommend them;
- Deliver presentations of new & seasonal collections to clients four times per year (Spring, Summer, Fall and Winter) for registration of orders in accordance with adopted annual plan of the Company;
- Support the process of closing doors if customers fail the Audit or do not meet quota requirements;
- Support local and international events and trade marketing and visual merchandising initiatives;
- Keep product range at clients’ outlets, quality and quantity of stock and store supplies under control, ensure that orders input is done in a timely manner and control on orders execution;
- Identify and resolve client concerns related to Luxottica products and services;
- Guarantee respect and correct deployment of commercial policy.
TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE
The successful candidate will require a number of key competencies and abilities to succeed in the role:
- strong presentation skills – storytelling needs to be a natural passion and a priority in order to deliver the best customer experience;
- a luxury mindset - the candidate represents CHANEL Eyewear in the UK/IRE and will be recognized as the brand ambassador within the Independents channel;
- a ‘can do’ attitude – be performance aware and performance responsible, take full ownership for personal and team results while continually striving to find new ways to improve;
- effective planning – implementing an effective customer contact strategy: demonstrating a consistent, and effective customer meeting schedule and routinely scheduling future appointments at the end of each call, building effective ‘bottom up’ customer goals in order to deliver objectives;
CANDIDATE PROFILE:
- have a minimum of three years luxury and sales experience;
- strong interpersonal and communications skills;
- have strong Apple iPad and PC skills including competent use of the Microsoft Office;
- preferably have an understanding of the Optical Industry/world;
- have a full, clean driving licence (essential);
- have demonstrable customer service and selling experience, ideally in a field sales environment;
- preferably, have a bachelor’s degree;
LANGUAGES:
English fluent
Keys to Success
- demonstrating outstanding product knowledge - understanding, demonstrating, and bringing to life the histories, visions, and stories of individual portfolio brands as well as the superiority of Luxottica manufacturing; acting as a brand ambassador. Effectively managing a brand portfolio to meet the needs of company, brands, sales team, and customers.
- acting as a guardian of the Culture - leading by example in all of the above; maintaining focus on brand building as the cornerstone of our success; demonstrating integrity and trustworthiness, according to company values Passionate, Imaginative, Entrepreneurial, Simple and Fast.
- acting as a guardian of the Brand - building an account base to deliver and exceed objectives in line with brand strategy is essential.
- using a structured approach to sales meetings - using appropriate questions to establish customer needs, answering customer questions and handling objections effectively, applying a professional and structured approach to conducting sales meetings, preparing and following-up in an effective and expedient manner in line with company standards.
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