Lead Abseil Instructor

Job Title: Abseil Duty Manager

Reports to: Operations Manager

Location: Liverpool

Hour of work: Casual, predominately weekends & holiday periods

Rate of Pay: £16.97 per hour + Holiday pay

Overview:

Prepare to be swept away by the thrill of the Anfield Abseil, an electrifying adventure set within the hallowed grounds of Liverpool Football Club. This brand new attraction, which launched earlier this year and operates year-round, is seeking extraordinary individuals like you to join our team and ensure that every guest has an unforgettable experience.

As the esteemed Duty Manager, you'll be at the heart of the action, orchestrating the seamless operation of the abseil. Your goal? To create an atmosphere of unparalleled excitement and provide world class customer service that will leave our visitors in awe.

With your wealth of experience in similar roles and relevant qualifications, you'll take charge of overseeing the abseil setup and rigging. You'll connect our thrill-seeking guests to the abseil lines, guiding them through the process with confidence and ease. As a natural communicator, you'll effortlessly engage with our visitors, making them feel comfortable and safe amidst the exhilarating outdoor heights.

So, if you're ready to embrace the challenge, to be part of an extraordinary team in an extraordinary setting, we want you! Join us at the Anfield Abseil and let's elevate the adventure to new heights together.

Health & Safety Responsibilities

• Assist with ensuring compliance with all health & safety matters as set out in W&S Operating Procedures.
• Assist with maintenance of health & safety logs as directed by Operations Manager.
• Assist with reporting of all accidents, ensuring all the correct paperwork is completed.
• Carry out daily site checks & report any variances to the Operations Manager.
• Oversee & ensure the correct rigging of the operation and safe delivery of the abseil.
• Oversee & ensure correct fitting procedures of PPE (Personal Protection Equipment).
• Assist with management of any rescues, incidents or accidents that occur.

Principle Responsibilities & Duties

• To ensure disclaimers & waivers have been signed via Smartwaiver
• To deal with extraordinary client requests in a helpful manner
• Ensure other staff are similarly upbeat & helpful towards customers.
• Deal with any problems & issues as they arise and refer to Operations Manager if significant.
• Ensure any customer queries and complaints are dealt with in a polite and professional manner.
• To liaise with group organisers, where required, to ensure smooth running of events
• Help create an entertaining, exciting and social environment in which daily activities are carried out.
• Uphold & enforce limitations and conditions to access, as set out in Company Operating Procedures (e.g. height restrictions, parent to child ratios)

Customer Service & Personal Attributes

• A good communicator who remains calm under pressure
• Employ a friendly, helpful, ‘can do’ attitude towards all customers and other staff.

Staff Management

• Lead & inspire the staff team, clearly demonstrating what you expect by setting a professional example.
• Maintain staff motivation through proactive listening & a positive attitude.
• Assist with staff communication, helping to make sure they are kept fully informed of any changes in Company Operating Procedures and Policies.
• Assist with the identification of any staff training requirements.

Site Management

• Ensure all PPE is stored correctly, kept well-organised and prepared in advance wherever possible.
• Ensure standards of cleanliness & tidiness are maintained at highest possible levels.
• Keep abreast of all security issues & stay in regular communication with venue staff.

Expertise

• Complete inhouse training and be signed off as competent by the W&S Technical advisor in the following areas; Personal safety, Clear understanding of the SOP’s, EOP’s and RA’s, Correct fitting of PPE, Rigging, Delivery of the Abseil, Rescue procedures
• Understand full operational processes.
• An excellent awareness of Health and Safety and the ability to follow procedures.
• Be fully conversant with all abseil documentation.
• Ensure familiarity with the booking system and Smartwaiver.
• Be prepared to seek advice where necessary.

Essential

• First Aid training
• Hold a valid certificate in one of the following: Single Pitch Award, Rock Climbing Instructor Award, IRATA Level 1, Climbing Wall Award with Abseil module
• An in-date, current DBS check. (If you do not hold this then on completion of the training course, one will need to be obtained)

Selection Process & Training

Suitable applicants will be invited to attend an Assessment Centre on Wednesday 31st May 2023, followed by a one-to-one interview. These will be used to assess candidates and those successful will be invited to join the subsequent training.

Training Course information:

We will provide training that is unique to the abseil. Pre-training learning packs will be sent out in advance of training for home learning.

All areas of the abseil and its delivery will be taught, and you must be at competent standard at the end of training for the W&S technical advisor’s sign off.

Training will take place over the week of 19th-23rd June 2023.

These days are the compulsory training for which you would need to be available.

Training is paid at our training rate of £12.50/hour - this is paid via payroll and only upon successful completion of the training and assessment.

Job Types: Part-time, Permanent, Fixed term contract, Freelance, Zero hours contract

Salary: £16.97 per hour

Benefits:

• Company events
• Company pension
• Referral programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Application question(s):

• Which of the following qualifications do you hold?

Single Pitch Award
Rock Climbing Instructor Award
IRATA Level 1
Climbing Wall Award with Abseil module

Work Location: In person

Application deadline: 30/05/2023
Expected start date: 19/06/2023