Role Overview & Mandate
Executive Summary
As we continue to grow we are recruiting for House Managers to join WatchHouse. With multiple existing locations in the West London...
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As we continue to grow we are recruiting for House Managers to join WatchHouse. With multiple existing locations in the West London area this patch will continue to expand in the coming months with new locations opening.
We are looking for an engaging House Manager to head up this dynamic environment, which focuses on our industry leading WatchHouse coffee & food, whilst offering a memorable customer experience. We are looking for experienced managers from either a specialty coffee background or high volume, premium hospitality.
Key aspects of the role:
- Lead, inspire and motivate the team so that everyone performs to their absolute best. Effectively managing the large team on site and working alongside them to deliver a the Modern Coffee experience.
- Drive to build a high performing site focusing on key KPIs. Continuing to look for ways to drive your shop’s financial performance.
- A people focused manager, always getting the best from the people around them.
- Demonstrate unparalleled hospitality by creating a warm, positive and welcoming. High standards of food and beverage service in a high volume fast paced environment.
- Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.
- Encourage and create a vibrant, exciting and sociable place of work.
- Be driven by high standards and instil this same motivation within your team.
About you:
A hands-on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering unrivalled customer experience.
An autonomous manager who takes full ownership for their cafe and their team.
A natural leader. The House Manager leads the team in the efficient running of the coffee bar both front and back of house in order to achieve operational excellence.
A passion for the development and training of people in order to build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of a high volume site.
This is a full time role contracted to 40 hours per week working 5 days out of 7 and weekend work is epxected. All management roles at WatchHouse have access to TRONC.
In short, at WatchHouse you can expect:
- A truly wonderful bunch of people that you’ll get to work with.
- Opportunities for growth and development as we open new Houses in 2023-2024.
- London Living Wage pay as a minimum plus a share of TRONC for all service roles.
- Guaranteed contracted hours every week to suit you.
- Flexible shift times.
- Free coffee & WH drinks (even on days off).
- Free lunch on every shift!
- 30% off food when you aren’t working.
- Discount on our WH retail range.
- Access to the WatchHouse cycle to work scheme.
- Training available and opportunities for career growth and development across the business.
WatchHouse is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.
