Role Overview & Mandate
Executive Summary
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery… the...
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Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
Your New Role…
To assist the management, operation and administration of events at Warner Bros. Studio Tour London to maximise revenue, convert sales opportunities and provide industry leading standards of customer service for visitors and clients.
Your Role Accountabilities…
With the Event Manager (and the Show Experience team), help to position Events at Warner Bros. Studio Tour London (WBSTL) as a world class business, and an integral part of services on offer.
Deliver in conjunction with the Events Manager and the Show Experience team a calendar of Consumer and Private client events.
Ensure that the preparation of all planners, rotas and schedules are up to date and that all events are appropriately staffed.
Ensure commercial partners (third parties) work is in accordance with guidelines and to agreed standards.
Collate commercial data, market intelligence and feedback information on performance.
Show innovation to generate new ideas for new income streams and business opportunities, collaborating and taking part in department idea and product development creative sessions.
Manage enquiries in a professional manner and meeting prospective clients and walk them through events at WBSTL, converting to sales opportunities.
Develop new products and services to meet the needs of visitors and clients.
Ensure our sales targets are achieved by fully maximising all opportunities and managing the prospective and existing sales pipeline.
Manage the administration of purchase orders in accordance with Warner Bros. policy.
Qualifications & Experience…
Experience of working within an events team or an events environment is essential.
Administrative experience in a similar environment (typically the tourism, leisure or heritage industry).
Experience of having worked in an environment where emphasis is placed on service, standards and commercial management.
Interact effectively with clients & staff, providing the highest levels of customer satisfaction.
Problem solving across all areas on a daily basis.
Proactively seeks out opportunities to increase sales.
Independently work as part of a team with a flexible approach.
Working Pattern…
40 hours a week working shifts.
Because of the adaptive nature of this role flexibility is required to suit the needs of the business.
Participate in cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.
Support the team at WBSL as part of a duty management team (as part of a seven-day week rota including weekends and evenings).
Department Overview…
Warner Bros. Studio Tour London – The Making of Harry Potter (Studio Tour) is a behind-the-scenes walking tour and the only place in the world which features the authentic sets, costumes and props used in the Harry Potter film series. Visitors are invited to walk through the real Great Hall of Hogwarts, step onto the original Hogwarts Express, learn wand combat, ride a broomstick and taste Butterbeer.
Since opening in March 2012, the Studio Tour has welcomed over 10 million visitors. It operates on a pre-book only basis with a peak day accommodating 7000 visitors. The tour is open seven days a week with an events business that runs private corporate events in addition to evening events for consumers. The Studio is an ever evolving and growing visitor attraction, delivering a world class experience from the first point contact with our visitors to the last.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.
