Official Specifications
Role Overview & Mandate
Executive Summary
Overview: Do you want to be part of a busy IT Service Desk team and learn from some of the best around? You'll be a part of a forward...
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Overview:
To succeed in this role you will have experience working within a busy IT Service Desk role with good technical knowledge, and you will be able to effectively communicate with colleagues across the firm.
We’ve recently launched the new Walker Morris brand, which brings to life what it’s really like to work with and within the firm. What it really comes back to is our purpose, to forge your own path. It means we’re 70% corporate professional law firm but with 30% individual expression – meaning we’re personal, modern and have a drive for innovation.
What we offer:
Do you want to be part of a busy IT Service Desk team and learn from some of the best around? You'll be a part of a forward thinking team, be supported by your manager and guided to develop your career as an IT Service Desk Technician.
Responsibilities:
Our IT Service Desk is passionate about helping others, problem solving and identifying solutions. You will work alongside an experienced team who support the firm with resolving service requests, implementing new software and identifying trends. It is a friendly team that is always looking for ways to improve their processes and welcome the sharing of ideas – your ideas will be heard and valued. We encourage innovation, proactivity and forward thinking.
To succeed in this role you will have experience working within a busy IT Service Desk role with good technical knowledge, and you will be able to effectively communicate with colleagues across the firm.
What you will be doing as an IT Service Desk Technician:
- Investigate, monitor and resolve any incidents/service requests assigned to you
- Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents
- Log and monitor incidents and service requests using the Service Management software, ensuring that all client contact and updates are recorded
- Conduct trend analysis to proactively reduce common requests
- Liaise with the Line Managers to identify, diagnose and resolve IT incidents and service requests
What we are looking for:
- A friendly, helpful person with a good level of experience with 1st line support. 2nd line support is beneficial but not required
- Excellent diagnostic skills
- Ability to communicate clearly with key stakeholders and colleagues
- Organised with the ability to prioritise your workload
Why Join Walker Morris:
When you’re looking for a job, we know it's about more than just the role. That's why we provide the support you need to develop and grow your career. We’ve hybrid and flexible working, so you can make work and life work together for you. Walker Morris is a top 100 commercial law firm where you don’t have to fit a mould, so you can bring your full self to work.
When you’re looking for a job, we know it's about more than just the role. That's why we provide the support you need to develop and grow your career. We’ve hybrid and flexible working, so you can make work and life work together for you. Walker Morris is a top 100 commercial law firm where you don’t have to fit a mould, so you can bring your full self to work.
We’ve recently launched the new Walker Morris brand, which brings to life what it’s really like to work with and within the firm. What it really comes back to is our purpose, to forge your own path. It means we’re 70% corporate professional law firm but with 30% individual expression – meaning we’re personal, modern and have a drive for innovation.
What we offer:
- Hybrid working –split your time between our office in Leeds City Centre and remote working, with a home working allowance
- Annual Leave – minimum of 25 days per year, increasing to 31 days with length of service. Also – buy/sell holidays up to 5 days per year
- Bonus Scheme – our annual bonus scheme recognises outstanding contributions to the firm and our ambitions. All colleagues are eligible subject to meeting the criteria of the scheme.
- Pension – saving for retirement? Let us do the hard work for you. We auto-enrol all eligible colleagues in to a workplace pension and we contribute a minimum of 5% of annual salary
- Life Assurance – 4x your annual salary in the event of a death in service
At Walker Morris we are working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. We particularly welcome applications from Disabled, Black, Asian and Minority Ethnic as well as LGBTQ+ and non-binary candidates. Each individual brings their own unique capabilities, experiences and characteristics to their work, so you don’t have to meet all the requirements listed to apply for this role.
Type of Working: Hybrid
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