Role Overview & Mandate
Executive Summary
THE TRAILER – THE ROLE We are looking for Customer Assistants who are passionate about great customer service to...
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THE TRAILER – THE ROLE
We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Edinburgh Omni.
Vue Edinburgh Omni is a 12 screen cinema located in the Omni Shopping Centre on Greenside Place, which is in the city centre at the top of Leith Walk (East side of City). Both Waverly train station and Edinburgh bus stations are a 5 minute walk away and we are also served by excellent bus and tram links.
ACT 1 – WHAT YOU’LL BE DOING
As a Customer Assistant you’ll be responsible for a wide variety of duties across the cinema.
As well as delivering exceptional customer service you will help the cinema to meet daily sales targets by recommending films and up-selling our premium seating options and latest deals on drinks and snacks.
You’ll check tickets, replenish stock and work as part of a team to get each screen ready for the next film in record time, helping to keep the whole cinema clean and tidy so every customer can enjoy the Vue ‘big screen’ experience at its best.
ACT 2 – WHAT YOU’LL NEED
You’ll need enthusiasm, confidence, and enjoy working in a busy target driven environment where no two days are ever the same. Previous customer service experience would be beneficial but it isn’t essential as full training will be given.
THE FINALE – WHY YOU’LL WANT IT
Great training, a fun environment, unlimited free cinema tickets for you plus three guest passes per week, discounts on food and drinks and other discounts with high-street and online retailers.
There are also fantastic development opportunities for those looking to start a career.
THE CREDITS – WORKING HOURS
This is a part time contract; you’ll need to be flexible to work evening and weekends.
Peak times for us are Friday to Sunday plus school holidays and we are able to offer additional hours during these busy periods.
Thank you for your interest in working with us at Vue Edinburgh Omni! We are looking for friendly and hardworking staff who have flexible availability. We are going to be holding a group induction for successful candidates on Sunday March 3rd during the day, so all candidates must be available at this time. This would be your start date for the role were you to be successful.
During the course of your application we may contact you on what will appear to be a London based number, 0208 396 0100, we wanted to assure you in advance that this is not a cold call and it will be a member of our Edinburgh based team.
