Role Overview & Mandate
Executive Summary
First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action....
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as…
Complimentary full leisure club membership for you and a family member or friend worth £1200
Discount on all overnight stays at Village Hotels
Up to 40% discount on food and drink at any Village Hotel
Excellent training and development
Discounts and cashback offers on many high street brands
A range of well-being and healthcare benefits
Financial wellbeing - Salary Finance
Employee Assistance Programme
Flexible and home working opportunities
A fun, supportive and inclusive work environment with loads of development opportunities
Regular team events and incentives
Monthly well-being programme for all employees to support your mental health
Anniversary rewards for every year of service
But what we need from you…
- An infectious personality
- Initiative to solve any problem for our guests
- Ability to motivate and engage others
- Team player and ability to partner with other departments
- A passion for delivering outstanding guest service
Come and be part of something new & something special - Work, Grow & Play the Village Way!
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