Senior Communication Administrator

Who we are...

Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.

The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Seeking to understand new customers, regions, and businesses that will shape tomorrow’s smart mobility experiences, Verra Mobility strives to ensure more people around the world reach their destination safely and easily. Keeping its core principles front and center, Verra Mobility is fueled by relationships, driven by impact, guided by what’s right, and energized by what’s next.

Position Overview

Verra Mobility is looking for a Senior Communication Administrator. The Senior Communication Administrator will provide training, guidance and assistance to other Communication Administrators and will provide feedback and suggestions to management team. They will also assume responsibility for the complete processing of incoming and outgoing written communications, handling translations and operating the EPC call centre.

This is a temporary position with a fixed-term contract of one year to cover maternity leave. The position can be on-site or remote, and the candidate should be based either in London, Budapest, or Amsterdam.

Essential responsibilities

• Provide training and guidance to other Communications Administrators within the team.
• Assist with complex queries and share expertise with other members within the team.
• Provide feedback and suggestions on operational procedures and processes to management team.
• Preparation of guidelines and manuals for appeals handling, update of communication materials
• Ensure that all incoming communications are processed appropriately

○ All incoming communications must be read fully and translated if necessary.
○ Communications must be saved to the relevant cases if necessary and relevant case codes must be updated as appropriate.
○ All incoming communications must be responded to in the relevant language in writing.
○ Where necessary, communications should be forwarded to Production or Finance departments for further investigation.
○ Specific guidelines regarding processing procedures for specific clients must be adhered to.
○ Any restrictions on time taken to process communications set out by clients must be adhered to.

• Daily management of personal inboxes, including processing of any client communications.
• Responsible for forwarding on cases of particular importance to relevant person.
• Ensure that all phone calls in their particular language set are answered and any query that the caller may have is handled and necessary information is provided.
• Ensure that all queries sent to clients are written in the language of the client where possible.
• Responsible for adding comments to any cases when a phone call has been taken or otherwise appropriate.
• Responsible for updating the Appeals Manager and the rest of the team on client updates and saving these updates to the client Vendor Card.
• Ensure that any translations needed by the company are processed within the time set.

Qualifications

• High School Diploma
• 2-4 years of work experience
• Excellent written and verbal communication skills in at least one of the following languages: Bulgarian, German, Polish, and Dutch

Aligned with Verra Mobility Values

• Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA
• Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
• Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
• Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Job Types: Full-time, Fixed term contract

Schedule:

• Monday to Friday

Application question(s):

• Are you fluent in one of the following languages: Bulgarian, German, Polish, Dutch?

Work Location: Hybrid remote in London