Customer Service Team Member - Panther Taxis

We have an exciting opportunity to join the Panther Cambridge team as a Customer Service Team Member!

Based within our Cambridge office at Waterbeach, this is a full time, permanent role working rolling shifts of four days on/four off including across weekends. The successful candidate will play an instrumental part in the day-to-day interaction with Panther Taxis large base of corporate customers, providing a high-quality service to all, operating with us throughout the region.

Duties and responsibilities will include:

• Provide customer service support to Panther Taxis corporate account customers including creating and assisting with bookings, answering queries and dealing with customer concerns by telephone and email.
• You will assist with allocation on some individual and group bookings including airport transfers.
• Act as an account manger responsible for several specific corporate accounts to gain an understanding of their individual requirements.
• You will provide support to the Corporate Team Leader with language school customers, student airport transfers and in our dealings with the Social and Education Transport Team at Cambridgeshire County Council for school run and vulnerable obligations.
• You will be responsible for creating and amending individual and group bookings from excel spreadsheets and for providing quotes and logistical advice for journeys.
• Attend calls on the corporate customer priority line and liaise with Driver Partners where necessary.

Our expectations of you:

• Experience in customer service
• Very personable with good written and verbal communication
• IT literate with good understanding of Microsoft applications including Excel
• Highly organised and with the ability to plan and prioritise effectively
• A pragmatic and straightforward approach to queries which centres on problem solving
• A willingness to learn and develop within the role.
• A good grasp of modern safeguarding protocols.
• Ability to effectively manage conflicting deadlines.
• Ability to work under pressure in a fast paced environment.
• Ability to multitask and prioritise projects.
• Highly organised and methodical.
• Team focused.

As well as providing you with inspiring leadership and an environment where you can take pride in what you do, you’ll also benefit from:

• A great team environment of colleagues, managers and leaders!
• Equivalent of 5.6 weeks annual leave each holiday year.
• Workplace Pension
• Life Assurance
• Access to our employee rewards, wellness & recognition platform provided via ‘Perk Box’ which includes high street discounts at shops, restaurants plus much more.
• Employee Assistance Programme: access to a 24/7 helpline for employees and their partner and dependants to professional support
• Learning & development opportunities to help you progress and support in your career.
• Free parking.

Why Veezu

At Veezu we honestly believe that staff are our number one resource, without the wonderful people who work here we would be nothing. So, we do our best to ensure people feel respected, valued, cared for, and supported. Our staff really matter to us, you are at the heart of everything we do. We are enthusiastic about training, career development and progression. There are opportunities to gain experience and develop. We provide all training required to successfully deliver the role.

It matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation.

At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us click apply.

Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions at the interview stage. If you start employment with us, you will be asked to engage in the formal DBS checking process.

Job Type: Full-time

Salary: £10.50-£11.50 per hour

Benefits:

• Company pension
• Enhanced maternity leave
• Free parking
• On-site parking
• Store discount

Schedule:

• Day shift

Work Location: In person

Reference ID: CTMEA03042023