Customer Service Advisor (Billing)

Title: Customer Service Advisor - Billing
Department: Customer Service
Location: Remote
Salary: £23,162 per annum

What we can offer you?

We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2021 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be. The billing team look after all our domestic credit customers, ensuring all bills are accurate and sent out on time.

What does this role involve?

You will investigate and resolve all customer billing enquiries and record the outcomes on our CRM system. You will also agree ATP’s, take payments and set up direct debits.

In this role your problem-solving skills will be put to the test; therefore, you will have a curious approach when investigating issues and providing solutions. High attention to detail is key so we get things right first time.

You will be great with numbers, to help our customers understand their bills.

Additional Benefits

• 25 days annual leave plus bank holidays.
• The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
• Discounted employee energy tariffs.
• Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
• We offer all our staff a paid volunteering day every year plus the chance to be involved in various fund-raising opportunities.
• A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
• Death in service, twice your annual salary.
• Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

About us

Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology, including its industry-leading smartphone app (USwitch Awards best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

Job Types: Full-time, Permanent

Salary: £23,162.00 per year

Benefits:

• Company car
• Company pension

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 2 years (required)

Work Location: Remote