Role Overview & Mandate
Executive Summary
UserTesting® was founded in 2007, made its IPO market debut in November 2021, and was acquired by Thoma Bravo in January 2023, to...
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Sources: USCIS E-Verify & Home Office CoS
UserTesting® was founded in 2007, made its IPO market debut in November 2021, and was acquired by Thoma Bravo in January 2023, to merge with Thoma Bravo portfolio company UserZoom. The combination is now operating under the UserTesting brand at $300M in revenue and growing, supporting both the UserTesting and UserZoom product lines. UserTesting is headquartered in San Francisco, California, with regional offices in Atlanta, Denver, Barcelona, Edinburgh, London, Manchester, Paris, and Singapore. A trusted company by top brands for 15+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world's top 100 most valuable brands according to Forbes.
A leader in video-based human insight and UX research, we believe the path to human understanding and great experiences starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We're for capturing the kind of human responses that don't show up in a spreadsheet. This is what inspires us, and it's how we enable companies to connect with their audiences, authentically, through an experience that's uniquely, and intentionally, human.
Using our powerful software combined with the industry's most diverse contributor network, our customers can quickly target their audience, and get a vivid, first-hand view of what their customers are thinking and experiencing with Customer Experience Narratives (CxNs), make decisions with confidence, and measure impact. UserTesting's industry-leading solutions enable companies to get rapid feedback and UX insights on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more. A recent Forrester study found the ROI of using UserTesting to be 655%!
We're proud to have been named to the SF Business Times Best Places to Work in the Bay Area 2022, Inc. Best-Led Companies of 2022 and the Fortune Best Workplaces in the Bay Area 2022 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding!
About our team
We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialties to design and build the platform our 3,400 customers rely on for human insight in their own design process.We are a globally distributed team, although many of us live near to company offices and choose to work in-person if we want to - those locations include Vancouver, Edinburgh, Barcelona and Paris. Our office spaces have been designed to support the kind of activities like workshops or design critiques and these spaces are connected seamlessly to our colleagues around the world via Zoom rooms. We're collaborative by nature, user-centered (obviously) and passionate about delivering a product that meets the needs of our customers and contributors. Our culture is one of kindness and inclusivity and we encourage and support each other to be our true selves at work believing that we produce our best work in this way.
The role
Under the mentorship of a senior designer - but working independently - you'll support key activities throughout the design process, leveraging your existing skills, knowledge and personal perspective to answer the brief. Your contribution to projects will have a direct impact on the product experience and you will gain valuable experience in a fast-paced, user-centric and agile product development team environment.
This is a remote role for applicants in the United Kingdom (although being close to Edinburgh would be advantageous). We are also open to non-remote applicants in our Barcelona office.
Responsibilities
- Defining the brief (problem statement, target audience and objectives)
- Work with data scientists to understand how customers use our product
- Conducting user research to understand user needs and preferences
- Concept ideation through sketches, wireframes & digital prototypes
- Collaborating with designers and product managers to refine product designs
- Presenting design concepts to stakeholders for feedback
- Participating in design critiques to help others
- Contributing to our design system evolution
- Ensure engineering partners can build proposed solutions as we have defined them
Required Skills / Attributes
- Eager to learn, collaborate, and work with feedback from the design team and cross-disciplinary partners
- An advocate for our users and their needs
- Understanding of the fundamentals of UX and interaction design
- Understanding of web and mobile technology
- An active listener that can clearly articulate design decisions or ideas
- Familiarity with collaborative design tools like Figma, Sketch, Adobe XD, Mural, Miro
- A passion for design and products
- Ability to speak and write English well enough to work professionally with others.
- Only accepting applicants located in Edinburgh or Barcelona
Education and Experience
Enrolled in or completed a relevant undergraduate or graduate design-related program, diploma (e.g obtained through a bootcamp) or self taught practitioner with demonstrable experience.
To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we're also growing the team quickly–join us!
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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.
