Library Customer Service Attendant

• Job Reference: 0270-23
• Date Posted: Friday, 16 June 2023
• Application Closing Date: Sunday, 2 July 2023
• Location: Preston Campus
• Salary: £22,197 to £24,144 per annum
• Basis: Full Time
• Contract Type: Indefinite
• Job Category / Type: Professional Services
• School / Service: Library and Customer Services
• Hours: 36.25 hours per week
• Interview Date: Monday 10 July 2023

The University of Central Lancashire is looking to recruit to a new post for Customer Service Attendants within the Library Service. You will be responsible for providing a welcoming and safe environment to all our University Library visitors.

The successful candidate will focus on our reception service, supporting students to make the very best of their time at the University by providing a high level, effective customer support service. Covering in-person queries, as well as those received via email, phone and calls via the service desk, the successful candidate will provide a rapid response to incidents and emergencies and evacuations in accordance with standard operational procedures and policies.

The role will include patrolling the building to ensure that the environment is a safe, secure, and welcoming environment conducive to study for all visitors. Excellent and appropriate communication skills are vital, applicants will be IT literate and need to be prepared to be proactive in communicating Library rules particularly in relation to noise, use of study rooms and hot food. Essential qualifications for this role are 5 GCSE's or equivalent qualification or significant, relevant professional experience or experiential learning.

You will need to be fit and active as this role will also require you to help with the continual movement of library stock which includes helping with our self-service machine and shelving items and occasional helping with the setting up of areas for events. The role will also require regular furniture checking and the resetting of room layouts particularly in group study rooms. The shift pattern for the role will be 8am - to 4 pm and 10 am – 6pm alternating weekly.

Applicants need to meet all essential criteria on the person specification to be considered for interview.

UCLan is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our website at Safeguarding - UCLan

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, UCLan will only ask an applicant to make an application for a DBS check if they are legally entitled to.