Official Specifications
Role Overview & Mandate
Executive Summary
Customer Service Advisor/ IT SupportFull Time/PermanentTrafford Park£23,000...
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Customer Service Advisor/ IT Support
Full Time/Permanent
Trafford Park
£23,000 salary
Hybrid
Start Date: May 2023
Role:
- You will be speaking to clients via phone, live chat and email
- You will act as the prime customer contact point for all query types
- Keeping clients up to date throughout
- Escalating issues in a timely manner
- Handle and resolve end to end customer enquiries aiming for a first time fix
- Clearly communicate timelines
- Liaise with internal teams
- Actively manage the back office/admin to make sure that customer service levels are met
Benefits:
- 25 days holiday + Bank Holidays
- Option to buy/sell holiday days
- Great progression opportunities - move to management of specialize within a certain team
- Company bonus
- Pension Scheme
- Life Assurance
- Income protection
- Childcare vouchers
- Enhanced maternity/adoption leave
- Online discounts
- Eyecare vouchers
Job Types: Full-time, Permanent
Salary: From £23,000.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Yearly bonus
Work Location: In person
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