Role Overview & Mandate
Executive Summary
he purpose of the Application Support Specialist role is to provide operational and project support to UKHSAs case and incident management...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
he purpose of the Application Support Specialist role is to provide operational and project support to UKHSAs case and incident management system, including the resolution of application and system issues that arise across the business. This will include carrying out systems administration tasks such as administering user accounts, managing help desk enquiries, and maintaining user documentation.
The role will also ensure that system champions are supported and provided with appropriate training, resources, and guidance to enable them to deliver effective training in their units.
The role will also participate in the research and system application needs to visualize and resolve any problems for users regarding the use of the case and incident management system.
Site Location: Leeds Blenheim House/Remotely (with travel to other UKHSA locations if required) Hybrid working available.
*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. *
The below is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of UKHSA
