Customer Advisory Consultant - EBS

£36,000 to £48,000 Per Annum + Competitive benefits

UK, remote (with travel to Tribal’s Sheffield office)

Tribal is a leading EdTech business providing market-leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

The role

We are recruiting a motivated and committed professional to join our Customer Advisory team operating across EMEA, working within a dynamic team of professionals.

With a focus on achieving an outstanding customer experience, the role of the Customer Advisory Consultant is to provide a professional application-level support service to Customers globally, using telephone, email and remote assistance. This support will encompass advice and guidance across all aspects of the product.

As a Customer Advisory Consultant at Tribal, you will support our Further Education and Work-Based Learning customers through a collaborative approach, ensuring a successful outcome for them and growth for all.

This role requires being actively involved in all aspects of Tribal’s existing customer base across a highly valued part of the business. It needs a proactive approach, dealing with all our customers effectively, efficiently and to the highest standards possible.

The person

You will have practical experience working with customers, preferably within a further education context

You will have a practical understanding of EBS further education SIS/MIS

You will put the customer first in all your dealings, and be able to provide knowledge, empathy and a proactive approach to creating a pragmatic solution

Experience working with a high volume of customer queries & requests; managing these in a timely and effective manner

Maintain high administrative standards for record keeping both for internal and external customer needs; in line with ISO & GDPR standards

A highly organised individual; with a maintenance for quality standards

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world-class, and we believe we give our teams the tools and environment to become world-class individuals too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.

To apply please complete our short application attaching your most up-to-date CV

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.