Role Overview & Mandate
Executive Summary
Core Purpose To ensure all customers items and products are delivered, collected on, in accordance with...
Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
- To ensure all customers items and products are delivered, collected on, in accordance with procedure.
Key Tasks
- Ensure the company vehicle provided is maintained as per company procedures
- Install, uplift and exchange products and customer items as directed
- Ensure all fixed routes are in order by communicating changes to your manager
- Use handheld PDA as instructed and in line with procedures
- Respond to urgent customer requests as directed. This may sometimes involve working extra hours
- Report all customer queries to the Customer Support team as they occur
- Ensure debrief is completed at the end of each working day with your manager before leaving the depot
- Occasionally cover for other members of the depot as directed. This may involve spending time in the depot/laundry rather than on the road
- Occasionally demonstrate routes to new or existing Service Drivers
- Ensure company processes and procedures are followed at all times
- Observe and adhere to all Health & Safety regulations and procedures when carrying out your duties
- Ensure housekeeping is of the highest standard to provide a clean and safe working environment on customer sites
- Liaise and form good working relationships with your colleagues
- Act as an ambassador for the company by being polite, courteous and presentable at all times
- Any other reasonable task as directed by your manager
Skills and Knowledge Required
- Good understanding of operations, products and services
- Experience of delivering high quality service
- Methodical and logical way of working
- Ability to communicate effectively at all levels with individuals and groups
- Ability to learn new systems quickly
- Experience of customer service and providing solutions to problems
- Creative approach to problem solving
- Good driving and planning skills.
Additional Information
- This role may require some overnight stays as well as occasional weekend work. You may be expected to attend an advanced driving course
KPIs - Customer signatures - Route efficiency - Completing routes on time - No Accidents - No Speeding - Driving Behaviours (RAG
APPLICANTS MUST HAVE A FULL UK DRIVERS LICENSE WHICH THEY HAVE HELD FOR LONGER THAN 12 MONTHS
About TRCGroup:
We break the mould when it comes to recruitment agencies. With a straight-forward approach, we know how to get results for both our candidates and clients. As a multi-vertical recruitment agency, we source candidates for both temporary and permanent contracts across a range of disciplines.When you choose to work with The Recruitment Crowd, you’re choosing a team of devoted recruitment consultants who will only find the perfect fit for you.So if you’re looking for a recruitment agency in Leeds that provides a reliable service and trusted advice, The Recruitment Crowd have you covered. As far as recruitment agencies go, we’re a bit different! We’re friendly and talented and know our stuff!A job shouldn’t be a drag and that’s why we listen to individual candidate needs and match them perfectly to our clients. We invest in every candidate, addressing individual goals to ensure everyone comes out on top. That means reliable, professional, no bull recruitment.
