Official Specifications
Role Overview & Mandate
Executive Summary
Have you previously worked in a Customer Service environment? Do you enjoy Sales and like being part of a team, as well as working on your...
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Have you previously worked in a Customer Service environment? Do you enjoy Sales and like being part of a team, as well as working on your own initiative? Then we have the perfect job for you! You don't need to come from our sector or even know our products, as we will provide you with a great on-boarding and induction. Sound good? Keep reading!
Our branch in Worksop on Vesuvius Way Industrial Park is looking for Customer Sales Assistant to join their team and work on the counter. You’ll be on the front line dealing with our customers that come into our branch, playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
We have a team of 13 colleagues and 3 delivery vehicles, as well as a busy Tool Hire department and a Benchmarx Showroom. The Branch Manager has created a fun and professional environment, everyone treats each other like family, so you will be in great hands!
Working hours will be Monday to Friday 7.30am - 5pm and Saturdays 8am - 12pm but you will only need to work 1 Saturday in 2.
What’s in it for you?
- A competitive salary and annual bonus
- 22 days holiday plus bank holiday
- Great discounts across the Travis Perkins Group businesses, including Toolstation. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas.
- Competitive family friendly policies.
What will I be doing?
No one day is the same as the next in TP branch life, and now that you have a new found knowledge of our products, here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service, we can teach you the rest.
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Assistants. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
Being a Customer Sales Advisor in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.
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