Customer Service Trainee

Perhaps you’re looking for your first role?
Maybe you’re thinking about restarting your career?

How about you want to find a role to help you release your full potential?

Well, this is your time to shine with us and gain an industry recognised qualification whilst earning a real wage!

We’ve been around a long time and know a thing or two about our sector.
Today, we’re the UK’s market-leading distributor of pipeline and heating solutions and are well known for our innovative approach.
We’re part of the Travis Perkins Group, recognised as one of the UK’s top employers.
That’s why the first thing you’ll notice at BSS is the way everyone pulls together. As soon as you walk through the door, you’ll be welcomed by down to earth people, who are proud of what they do with a determination to succeed and a passion for being the best we can be. It’s the people in the business that are the cornerstone of our success.
Work with us and you’ll be joining a valued team where ideas, opinions and contributions matter.

You’ll find opportunities and benefits that make a career rewarding and worthwhile. It’s no coincidence that our average length of service is 10 years. It’s because we do all we can to make BSS a great place to work.

What are we looking for?

Passionate and energetic people who have a real drive to develop their skillset.
The start of your journey is an apprenticeship but where will it end?
If you have the ambition and drive we have the support and training needed to build your career and become one of our future leaders.

What you’ll be doing?

As a Customer Service Apprentice you’ll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie.
This will vary between talking to customers in our trade counter or speaking to them over the phone. You’ll be working with a team to get our products to the customer safely and efficiently. Everyday will be different and you will get to experience all that a BSS branch has to offer.

Right from the start of your career with us, you’ll be supported in your development.
You’ll join our Service and Know How Programme, a 12 month Apprenticeship that will give you tools to be successful in your role.
Over your apprenticeship, you’ll explore our safety culture, the products we sell, the services we provide and understand more about our customers.

Through 1:1 coaching and mentoring, you’ve got a fantastic support network that will support you, not only through the apprenticeship programme, but your day to day development.

Over the year, you will build the foundations for your future career as well as gaining a nationally recognised qualification. With apprenticeships covering 90% of our roles, there’s also multiple development opportunities to fast track your career within our Group.

Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.

Salary: Earn real wage! Plus bonus & 22 days holiday plus bank holidays + discounts and access to health and well being advice and support.

Hours of work: Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
Knowledge: We offer continuous training and development plans all the way up to the boardroom.
Diversity & Inclusion: We’re driving to become a truly inclusive employer with outstanding colleague led networks such as-
Ability (Raising awareness of hidden and visible disabilities)
ACE (Awareness of Cultures and Ethnicities)
Proud (Empowering our LGBTQ+ community and allies)
TP Inc- Balance for Better (Improving gender equality),
Youth (Our future pipeline)
Wellbeing (Mental health support)

We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.