Learning Officer, Heritage Events

Job title: Learning Officer – Heritage Events – London Transport Museum (LTM)

Salary: £28,950 - £33,650 PA, free travel on TfL services plus benefits

Location: Albany House (St James Park) & Work from home
Contract Type: LTM

About London Transport Museum (LTM)

Based in Covent Garden, we are the world’s leading museum of urban transport and an award-winning day out. But that’s just part of our story. We are passionate. We are curious. We are adventurers.

As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow’s engineers, designers, scientists and arts enthusiasts. With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalance and create opportunities for under-represented and disadvantaged communities.

We want to ignite curiosity to shape the future.

Overview of project/role

The Adult and Family Learning Team deliver a busy programme of events for adult, families and general audiences both at the Museum in Covent Garden, the Museum Depot in Acton and off-site across the TfL network with heritage vehicles. The post holder will work alongside a dynamic team of Learning staff which encompasses the Young People's Skills & Community Team and the Schools Team.

The Learning Officer; Heritage Events, is sought to develop and deliver a programme of events for varied audiences, taking responsibility for activities and event streams within the wider Museum Learning programme throughout the year at both the Museum in Covent Garden, our Museum Depot in Acton and off site. The post holder will be accountable for embedding best practice in museum education and will give training and support to a team of freelancers and volunteers who help deliver the programme.

Key Accountabilities

• Develop and manage, efficiently and to budget, creative, impact-focused public events and activities that best enable the Museum to reach out to new and existing audiences, generate commercial return and enhance our reputation as a vibrant cultural venue.
• Manage freelancers, young freelancers and volunteers to deliver the programme as needed. Report and celebrate the progress of the programme.
• Build strong relationships across our two sites in Covent Garden and the Museum Depot in Acton with a diverse group of stakeholders including schools, community organisations, other LTM departments, funders and Transport for London.
• Build positive working relationships with external partners with an emphasis on creating a relevant, high-quality experience for audiences.
• Ensure that audiences have a range of opportunities to be involved with LTM and that all work seeks to build lifelong relationships and future visitors.
• Work closely with key internal stakeholders – particularly Marketing, Volunteering, Curatorial, Operations and Visitor Services teams – to market and coordinate the programmes and ensure they are visible, valued and integrated with the wider work of the Museum.
• Fully and consistently evaluate and measure impact of the family programme to inform its on-going development.

Skills, Knowledge & Experience

Skills

• Ability to successfully articulate, plan and deliver a coherent programme of varied projects’ (Essential)
• Strong organisational skills: a proven ability to work on own initiative and in a team, to prioritise and manage own time and that of others to meet deadlines. (Essential)
• Effective interpersonal skills to engage and work with a range of stakeholders in a clear and confident manner. (Essential)
• Exceptional ability to build personal and organisational relationships at all levels. (Essential)
• Excellent written and verbal communication skills: the ability to effectively represent the Museum through formal presentations, one-to-one meetings, written proposals, reports and promotional copy writing. (Essential)
• Demonstrable flexibility in approach to work; able to adjust plans as necessary to meet overall ambitions of the Learning team and the Museum. (Essential)
• Computer skills (MS Office Suite and other) will be needed to take advantage of the Museum’s Information technology. (Essential)

Knowledge

• A basic knowledge of event management process. (Essential)
• Proven knowledge of learning and public engagement best practice in the cultural sector (Essential)
• Proven knowledge of working with a range of audiences including those with learning difficulties (Essential)
• Proven knowledge of the requirements of delivering and evaluating successful projects (Essential)
• Computer literate with experience in the use of MS Word, Excel and PowerPoint (Essential)
• Good working knowledge of Transport for London’s services and the history of public transport in London or demonstrably prepared to acquire this (Desirable)

Experience

• Event coordination experience. (Essential)
• Experience of working in the heritage, museum and/ or cultural sector. (Essential)
• Experience of successfully managing, recruiting and training people, particularly freelancers and volunteers (Essential)
• Experience of successful working in diverse teams (Desirable)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV and a one page covering letter. Word format ONLY and do not include any photographs or images
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred and do not include any photographs or images

The closing date for applications is Sunday 19th March 2023 @ 23:59

Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure, and travel offers
• Discounted Eurostar travel.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

We may close this advert early if we receive a high volume of suitable applications.