Role Overview & Mandate
Executive Summary
Tolcarne Beach VillageTolcarne Beach Village is in a spectacular spot. A place where our guests come to explore, relax and enjoy of...
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Tolcarne Beach Village
Tolcarne Beach Village is in a spectacular spot. A place where our guests come to explore, relax and enjoy of our service, food, drink and spectacular views.
We are looking for an experienced Seasonal receptionist to be part of our front of house team.
The front desk at Tolcarne is the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.
As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.
Your communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.
RESPONSIBILITIES
- Greets all customers in a warm and helpful manner.
- Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
- Answers inquiries regarding hotel services and related information.
- Planning restaurant bookings for hotel residents while optimising sittings with restaurant visitors.
- Addresses customer concerns and issues or escalates them as needed.
- Maintains work area in a neat and organised manner.
- Manages inbound phone inquiries and routes calls accordingly.
Major advantages for those who have prior hotel experience for at least 1 year.
Additional Information
Benefits:
- Discounts on our Colonial Restaurant and Beach Bar “The Wedge”
- Free surf hire
All year-round contract
Salary: £10.50 per hour with Bonus Scheme
It is a wonderful place to work as we are located right on the beach. You can hear the sound of ocean while you are working which is amazing, so if you have previous experience and a strong background in working in a high-quality hotel, we want to hear from you.
Job Type: Full-time
Salary: £10.50 per hour
Benefits:
- Employee discount
- Flexitime
Schedule:
- Flexitime
- Weekend availability
Work Location: One location
