Customer Account Advisor - Collections

Salary: £26,000, plus performance bonus and benefits

We are Together - Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues.

A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

Over 50 years of successful trading has positioned Together as a market leader, thanks to a common-sense approach to lending.

We are looking for a Customer Account Advisors to join our collections team. As a Customer Account Advisor you will proactively and efficiently manage customer accounts in order to resolve issues and bring accounts up to date.

Key Responsibilities:

• Manage vulnerable customer cases in order to ensure the most appropriate support is provided
• Responsible for identifying and reporting any incidents of breaches of operational processes and policies
• Be clear and transparent in all communication with customers to ensure they understand the current situation
• Identify and accurately record any complaints received from customers and achieve first time resolution
• Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
• Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
• Utilise effective questioning techniques to understand the customer circumstances, to ensure accounts are managed to exit in a timely manner

Skills required for the role:

• Collections experience or Customer Service in a financial services
• Strong communication skills
• Objection Handling Skill
• Excellent attention to detail
• Strong literacy and numeracy skills
• Good multi-tasking skills
• Flexible approach & ability to adapt to change
• Organisational Skills
• Negotiation Skills

Desirable skills :

• Financial Services Background
• Knowledge of LPA receivership procedures
• Working knowledge of Post Litigation collections to include eviction handling

Benefits working at Together

• 27 days holiday (increasing with service), plus bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Matched pension contribution
• Life assurance
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.