Digital Content - FTC Placement

Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 66 stores across the UK and a highly successful online business.

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Role

The Digital Content Placement role is responsible for executing product and image setup for our UK, and US websites and aligning business materials across all The White Company locales in parallel with production and trade initiatives.

What you’ll be doing

• Responsible for the execution of product setup, ensuring the product shown online follows the site standards
• Manage all aspects of the product set up business as usual workstream, including adding product core information and embellishment materials to the agreed SLA.
• Responsible for ensuring product set-up reflects the guidelines according to department structure.
• Coordinate and manage own workload with Digital Content Assistant Manager in adherence to the critical path.
• Identify issues with achieving agreed deadlines and escalate these to the Digital Content Assistant Manager where necessary.
• Proactively review queries and enhancements to fast correct amends. Use existing troubleshooting methods and work with teams to fix problems.
• Regularly communicate the status of content updates to the Digital Content Assistant Manager
• Display a customer service mentality when dealing with stakeholders, pre-empt questions, and be prepared in meetings.
• Create and maintain product images while ensuring the correct product imagery is used, cropped and presented optimally.
• Ensure all products online have the latest images, copy and information available and in line with critical path.
• Assess priorities daily to ensure the most critical requests and amendments are completed.

The skills & experience that will help

• Good user understanding of retail websites.
• Excel, Word, PowerPoint. A good grasp of Microsoft Excel and confidence in handling data.
• Attention to detail and the ability to work under pressure and within deadlines.
• Excellent communication and people skills.
• Ability to work well in a team and independently and have a pro-active, ‘can-do’ attitude.
• Experience of Adobe Photoshop is desirable, but not necessary.
• Knowledge and passion about online, multi-channel retail and customer experience

What we'll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount (dependant on contract type)
• Holiday – 20 days
• Holiday Buy
• Bonus - In addition to our competitive salaries, all employees are entitled to join a discretionary bonus scheme.
• Pension Scheme
• Life Assurance

Additional benefits

• Fruit basket daily
• Tea and coffee provided
• Hybrid working - option to work from home on Mondays and Fridays
• Flexi working approach – office working hours 9-5.30 pm, finish at 5pm on Friday.
• Core hours 10-4pm to support ad hoc flexible days as agreed by Manager.
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - overground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms