Role Overview & Mandate
Executive Summary
Tekk Group is looking for a full-time level 2/level 3 technician to work in our Basildon location.As a Tekk Group technician you will work...
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Tekk Group is looking for a full-time level 2/level 3 technician to work in our Basildon location.
As a Tekk Group technician you will work alongside our amazing teams, serving customers, repairing devices and building relationships.
You must be brilliant at technical repairs and have good people skills.
You will be performing the following tasks: Conducting Level 2 or Level 3 repairs on customers' devices.
This will include but is not limited to, replacing the mobile phone, laptop and tablet batteries, LCDs, charging ports, internal flex’s, front and back camera’s, chip replacements, soldering and jumpering.
Welcome and support customers that enter our store with any tech support queries and repairs or if they need to purchase an accessory from us.
Booking in customers repairs into the internal system
Keeping customers updated on the progress of their repair and ensuring they are receiving excellent customer service.
Keeping the repair work space in excellent working order - neat clean and with all the right tools you need to conduct Level 2 and Level 3 repairs
What type of experience should you have?
A minimum of 3 years experience repairing smartphones, laptops and tablets either through work or education - It is essential the candidate has experience in repairing iPhones, Samsung phones, iPads, and MacBooks.
A passion and curiosity about technology and problem-solving
An engaging communication style, energetic and proactive with an excellent customer focus Positive, can-do attitude and friendly persona
Experience of working in a fast-paced environment and working under your own initiative
You should be based no further than 45 minutes travel time from the Tekk Group
Job Type: Full-time
Salary: From £11.00 per hour
Benefits:
- Company events
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- Basildon: reliably commute or plan to relocate before starting work (required)
Experience:
- MOBILE PHONE REPAIR: 2 years (required)
Licence/Certification:
- FULL, UK CLEAN DRIVING (preferred)
Work Location: In person
Expected start date: 22/05/2023
