Role Overview & Mandate
Executive Summary
The Grand Hotel, Birmingham Food and Beverage...
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The Grand Hotel, Birmingham
Food and Beverage Assistant
Madeleine is a slice of Parisian chic in Birmingham.
A desirable hotel cocktail bar with flair, elegance and style.
As Food and Beverage Assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
What you will do
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
- To be knowledgeable on the menus, being able to answer any questions, and make recommendations
- Follow all steps of service, ensuring the focus remains guest-centric
- Build a rapport with all guests in assigned section and use this to maximise sales opportunities
- Contribute to creating a warm and welcoming environment for our guests and colleagues
Ideal candidate
- Previous experience is similar environment is desirable
- Highly customer-service oriented and passionate about great food and beverage
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely communicate with guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays, late nights and weekends
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities – including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
