Field Operations Manager

Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

We are looking for a Field Operations Manager to be based at Deptford. This is a Monday-Friday position. Flexible working pattern part day’s part nights available, details will be discussed with successful candidate.

We are paying between £34,400- £47,000 depending on skills and experiences.

What you will be doing

• You will be directing and developing a team of night technicians and/or contractors to deliver excellent customer service and operational performance in Clean Water Networks across a defined geographical area.
• Performance managing a field operations team to deliver operational asset maintenance, customer service targets and supporting efficient completion of capital delivery projects.
• Monitor and driving performance against key metrics to make sure all work is responded to in timely fashion.
• Direct and develop technicians by setting measurable goals, holding team meetings, one to one’s, completing PDR process and creating individual development training plans.
• Promote a culture of engagement and motivation within the team.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Take team responsibility for safe working practices which comply with company procedures.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.

We’re looking for you to:

• The ideal candidate will have experience in directing, developing and performance managing a field-based operatives.
• Excellent communication and interpersonal skills are vital for this role, and you must have an exceptional standard of organisation and be health, safety, and wellbeing aware.
• You will be fully proficient in use of Microsoft Office as well as planning and reporting software.
• Formal influence and management qualifications are desirable (but not essential).
• Knowledge and understanding of the clean water network are desirable (although not essential) as well as the ability to converse with managers and stakeholders.
• Due to the nature of the role Driver’s licence is required.

What’s in it for you.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.