Official Specifications
Role Overview & Mandate
Executive Summary
What to Expect Role to be based in either London or Manchester. As the Operations Specialist on the Sales and Delivery team, you will...
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What to Expect
What You’ll Do
What You’ll Bring
Role to be based in either London or Manchester.
As the Operations Specialist on the Sales and Delivery team, you will keep our sales and deliveries running with high speed and efficiency. You will be responsible for the behind the scenes activities that support vehicle sales and deliveries in your market across both new and used cars.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
What You’ll Do
Day to day responsibilities
- Register customers’ and internal vehicles
- Process de-registrations for returned vehicles
- Sorting out incoming post
- Dealing with post-delivery registration amendments and escalations
- Ensuring all vehicles are road worthy
Other responsibilities
- Support all internal sales and delivery processes on as-needs basis for both new and used cars such as:
- Order operations
- Delivery operations
- Vehicle registration and ownership transfer
- Fleet management
- Vehicle refurbishment
- Purchase orders
- Collections
- Reviewing documentation for accuracy and completion
- Internal customer resolutions procedures
- Management of internal and external correspondence
- Trade-In
- Constantly search for ways to optimize, reduce or eliminate unnecessary tasks
- Foster and maintain a rapport with local Sales and Delivery teams
- Show flexibility to support the different needs of the business in relation to the sale and delivery of new vehicles on an ad-hoc basis
- Support with escalation when required, assuring customer satisfaction and operations readiness are secure
- Test and check listing of vehicles and escalate any issues relating to pricing or presentation
What You’ll Bring
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Confident in learning and adapting to multiple technologies.
- Administrative, automotive experience preferred
- Ability to thrive in a team-based environment and achieve common goals
- Great problem solving skills, and strong ability to take initiative and be proactive.
- Positivity, enthusiasm and a passion towards the mission of Tesla.
- Able to communicate, read, and write effectively in the English language on all levels
- Have the required language skills if required by our local markets
- Good knowledge of MS Office
- Hold a full UK driving licence for 2 years and over
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