Customer Account Relationship Manager

Location: Aztec West, Bristol

Longevity: Permanent, Full Time

Salary: up to £28,000 depending on experience

Hours:

• 37.5 hours per week (between the hours of 8:30am-5:30pm)
• Monday – Friday
• No Weekends, No Bank Holidays and Christmas shut down

Benefits:

• · 25 days holiday plus bank holidays (increasing to 30 days holiday with length of service)
• Extra paid day off for your birthday
• Hugely popular Tech Scheme
• Attractive Bike Scheme
• Free regular counselling/wellness sessions with a professional and external therapist
• Free gym and spa access for yourself and one other plus food & drink discounts
• Wellbeing days
• Exciting social events from competition days, bowling, comedy nights etc
• 2 additional paid days off per year to volunteer at your chosen charity
• Company bonuses and commission structures
• Visits from TC’s 4 legged friends
• Private healthcare services
• Pension scheme
• Free on site parking
• A fun and vibrant team in a great location!

Our Company:

Here at TC we are all about people, if you are bubbly, enthusiastic and hardworking TC is the company for you!

Here at TC we are all about people, if you are bubbly, enthusiastic and hardworking then TC is the company for you!

We are a family run business and everyone within our TC Tribe looks at one another as family, our employees are the heart and soul of the business and where there is hard work there are rewards. We offer a variety of perks to our TC Tribe such as a day off for your birthday, private health care, free gym and spa access, Tech scheme and more.

At TC, we have a simple philosophy – people are important. Whether it's the people who use our products, the people who sell them or the dedicated team working here - people are at the heart of our company.

TC provides a wide range of office seating, desking, storage, conference and training furniture, exclusively through the trade, to clients across the UK and Europe.

For more information please check out our website: https://www.tcoffice.co.uk/

Job Purpose:

This role will involve managing customer accounts with Field Sales and the Internal Sales team. Selling the company and its products to new and existing clients as well as managing Business Development within a specified region and nominated/growth accounts.

To work alongside Field Sales, creating and developing on-going business relationships and strategies with TC’s business clients. To maximize all call activity. To increase sales within sales territory and to optimize the sales potential of every account by a combination of telephone activity, mail shots and email.

Main Duties:

• Maintain and develop relationships with existing customers to optimise quality of service, business growth and customer satisfaction through effective communication with the customer and with the Field Sales and Internal Sales teams
• Create customer specific programmes to target sales & profitable growth using data and credible market information
• Exceed set sales targets to grow the business within the relevant territory and with all nominated/growth accounts
• Manage assigned business accounts in the region maximising profitability
• Canvass new businesses to meet monthly targets of new accounts
• To proactively call customers to promote group companies, services, promotions, campaigns and grow sales profitably
• Record accurate response to all contacts made on business territory/client database
• Advise clients on forthcoming product developments and marketing collateral
• To work with Field Sales and arrange site visits upon request and/or where necessary to achieve maximum profitability
• To actively seek to increase the uptake of services offered within your territory and across all nominated/growth accounts
• Provide customers with formal quotations in line with the business expectations
• Respond to and report back on sales enquiries using appropriate methods
• Gain a clear understanding of customers businesses and requirements
• Feed any changes in buying trends back to internal departments
• Monitor and report on competitor activities and provide relevant information
• Deal with all customer queries or escalations efficiently and effectively
• Liaising with customers on order progression/stock availability/lead time
• To work as part of the wider Sales team in a motivating and supportive manner as Senior Sales executive
• To provide support/cover to team colleagues and the channel account administrators should it be necessary on the day
• Attend sales objective/review meetings and provide weekly updates and activity reports via CRM function
• Attend training to develop relevant knowledge, techniques, and skills as required
• Attend site visits where required
• Adhere to health and safety policy, and other requirements relating to care of equipment
• Other tasks as and when required by your line manager, Team Leader or Commercial Director

Skill and Experience

• Must have previous experience within a sales role
• Excellent communication skills at all levels
• Confident, enthusiastic approach to work
• Ability to multitask effectively
• Target driven
• Computer literate

Personal Attributes

• Flexibility to move outside the job description as and when required
• A desire to exceed expectations, always striving for excellence
• Self-motivated, positive, confident and self-assured
• Focused, organised and persistent
• Ability to work under pressure

Job Type: Full-time

Salary: Up to £28,000.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Commission pay
• Quarterly bonus

Ability to commute/relocate:

• Bristol, BS32 4RX: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CRM