Official Specifications
Role Overview & Mandate
Executive Summary
Overview: Job Summary To efficiently manage, motivate and engage staff to ensure delivery of customer airline...
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Overview:
To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.
Responsibilities:
Job Summary
To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.
Job Responsibilities
- Control and monitoring of the shift and work activities
- Accountability for production of accurate and detailed Handling Reports as and when required and of a standard suitable for forwarding to customers / internal senior management
- Maintaining a strict cost control on labour and equipment whilst on shift and possession of foresight to plan ahead for fellow colleagues
- Management responsibility for all staff, utilising available manpower and equipment resources through warehouse, ramp and office facilities to maximize productivity
- Monitoring of sickness on a shift to shift basis, ability to conduct sickness interviews together with a thorough knowledge of the disciplinary process/procedures
- Maintaining compliance in Health & Safety, Training and Quality whilst ensuring the relevant statutory, regulatory and company policy requirements are met
- Maintaining excellent communication with all relevant stakeholders
- Monitoring and control to ensure smooth operation of Reception
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications:
Qualifications and Competencies
- High School diploma or higher
- Minimum of 5 years experience within the industry
- Thorough working knowledge of Cargo, Warehouse and Ramp processes
- Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Cargo Operation
- Excellent knowledge of the Operation Office function
- Good working knowledge of PC systems and Microsoft Office
- Customer focus and quality awareness with high standards of quality and service level goals
- Strong resource management and interpersonal skills
- Ability to work in inclement weather
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