Official Specifications
Role Overview & Mandate
Executive Summary
The Role The purpose of this role is to support and maintain all things related to systems and servers used at Superdry. This ranges from Active...
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The Role
The purpose of this role is to support and maintain all things related to systems and servers used at Superdry. This ranges from Active Directory, server management (including provisioning & deprovisioning), Cloud Hosting and SaaS, O365, Identity Management, VMWare configuration and management, security patching, Asset Management & CMDB, phone systems, networking and anything in between. If it is an IT system, server or service it falls within the remit of this role. Experience of Microsoft, MacOS and Linux is beneficial (we are predominantly a Microsoft house).
You will be based at the Superdry Head Quarters in Cheltenham, but travel to offices/stores (globally) may be required from time to time. Remote home working is available.
Alongside this the team and this role provide an essential 24/7/365 on call service on a rota basis, for any major service affecting issues.
You Will
Provide a robust 3rd line incident management/support response service.
Maintain a reliable and secure fully functional global systems environment.
Work with both 1st and 2nd line teams for general incident management tasks.
Maximize system availability via proactive monitoring and performance trending.
Ensure servers and systems are built/configured and managed in-life aligned to best practice security measures.
Provide technical guidance/support and assistance to colleagues both within and outside of the team.
Provide input into the technical roadmap for Superdry.
Be sure to provide detailed documentation for all new changes and implementations.
Be able to fully embrace and promote change, adopting working styles as required (we work in a fast paced and reactive environment, so you need to be adaptable).
Be confident to bring new ideas or areas of innovation to team meetings.
Promote a positive friendly and collaborative working environment.
On occasion act as a Technical Lead for new implementation or system upgrade projects.
Perform other duties as may be required
You Are
From a 3rd line server, storage, network, and datacentre administrator background with at least 2 years demonstrable experience, and a great communicator.
Customer focused, ensuring technical delivery enhances, not hinders, the customer experience.
Keen to learn and promote new technologies/solutions to drive IT innovation.
Willing to acquire new skills outside of your comfort zone, and passionate about doing a great job!
Able to own and lead technical project deliveries and get involved from a technical perspective with all areas of the business.
Working for Superdry has never been so rewarding…
25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
An additional day off to celebrate your Birthday
Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
Company Pension scheme
All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
A health cash plan is open to all employees.
Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
A range of learning and development materials to help you in your career and grow with us
We like to give back, so we allow our employees time off for volunteering work
A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
You’ll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme
A range of local discounts with businesses across Gloucestershire
At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.
We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.
We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.
Please also have a look at our career website. Here you can find information about the Growing Futures Programme, a scheme that supports applicants from ethnic minority backgrounds to apply for roles at our HO in Cheltenham.
About Us
Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.
Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.
We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything?
The purpose of this role is to support and maintain all things related to systems and servers used at Superdry. This ranges from Active Directory, server management (including provisioning & deprovisioning), Cloud Hosting and SaaS, O365, Identity Management, VMWare configuration and management, security patching, Asset Management & CMDB, phone systems, networking and anything in between. If it is an IT system, server or service it falls within the remit of this role. Experience of Microsoft, MacOS and Linux is beneficial (we are predominantly a Microsoft house).
You will be based at the Superdry Head Quarters in Cheltenham, but travel to offices/stores (globally) may be required from time to time. Remote home working is available.
Alongside this the team and this role provide an essential 24/7/365 on call service on a rota basis, for any major service affecting issues.
You Will
Provide a robust 3rd line incident management/support response service.
Maintain a reliable and secure fully functional global systems environment.
Work with both 1st and 2nd line teams for general incident management tasks.
Maximize system availability via proactive monitoring and performance trending.
Ensure servers and systems are built/configured and managed in-life aligned to best practice security measures.
Provide technical guidance/support and assistance to colleagues both within and outside of the team.
Provide input into the technical roadmap for Superdry.
Be sure to provide detailed documentation for all new changes and implementations.
Be able to fully embrace and promote change, adopting working styles as required (we work in a fast paced and reactive environment, so you need to be adaptable).
Be confident to bring new ideas or areas of innovation to team meetings.
Promote a positive friendly and collaborative working environment.
On occasion act as a Technical Lead for new implementation or system upgrade projects.
Perform other duties as may be required
You Are
From a 3rd line server, storage, network, and datacentre administrator background with at least 2 years demonstrable experience, and a great communicator.
Customer focused, ensuring technical delivery enhances, not hinders, the customer experience.
Keen to learn and promote new technologies/solutions to drive IT innovation.
Willing to acquire new skills outside of your comfort zone, and passionate about doing a great job!
Able to own and lead technical project deliveries and get involved from a technical perspective with all areas of the business.
Working for Superdry has never been so rewarding…
25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
An additional day off to celebrate your Birthday
Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
Company Pension scheme
All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
A health cash plan is open to all employees.
Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
A range of learning and development materials to help you in your career and grow with us
We like to give back, so we allow our employees time off for volunteering work
A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
You’ll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme
A range of local discounts with businesses across Gloucestershire
At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.
We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.
We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.
Please also have a look at our career website. Here you can find information about the Growing Futures Programme, a scheme that supports applicants from ethnic minority backgrounds to apply for roles at our HO in Cheltenham.
About Us
Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.
Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.
We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything?
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