Service Delivery Officer (Stations) (4 posts)

About SPT

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. We run the Glasgow Subway, a host of specialist bus services and are responsible for delivering better public transport for all.

SPT is the proud custodian of the Glasgow Subway. Our services call at 15 stations, stretching across the West End and City Centre of Glasgow.

Over the next few years we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.

About the Role

As a member of the Subway Operations team, you will be responsible for supporting the management of any of SPT’s 15 Subway Stations as well as safety, security and congestion management. You will supervise internal and external resources including Contractors and other SPT staff. As a Service Delivery Officer (Stations) you will deliver the best possible service to our Subway customers by providing a safe, secure and clean environment.

About You

The successful candidates will have excellent communication, interpersonal, numeracy and literacy skills. You will have experience of working in a customer-facing or front-line customer orientated role in a commercial or operational environment. A team player who is keen to contribute to the running of the Subway whilst being motivated and ambitious to advance your career. High levels of concentration and vigilance are key to this role while working in a safety critical environment. Education to National 5 level in English, Maths/Arithmetic (or equivalent) is essential.

Benefits

Working at SPT comes with many benefits you can look forward to:

• 33 Days Annual and Public Holiday Entitlement (28.5 days pro rata to shift pattern) then 38 days after 5 years’ service (33 days pro rata to shift pattern)
• Membership of the Local Government Pension Scheme – SPT contribute 19.3% of your annualised pay
• Group Life Assurance Cover
• Commitment to your ongoing learning and development to support career progression
• Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free
• Discounted Season Rail Tickets – maximum of £300 towards the cost of an annual rail ticket
• Cycle to Work Scheme, Childcare Vouchers, Employee Assistance Programme, Long Service Awards, Credit Union

Full time hours will be an average of 39 hours a week working up to 5 days out of 7 on a shift pattern. You will be based at Govan and cover all Subway Stations.

How to Apply

To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is Sunday 14th May 2023 at 23.59hrs.

As part of the recruitment process you will require to successfully pass both the aptitude test and a medical examination that will include a test for alcohol and drugs.

SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

For applicants with special requirements, or if you have any questions please email quoting the above reference.