Customer Services Officer

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.

About the Role

Within the Customer Services department, focused on delivering the highest level of customer care to bus station users while working in a dynamic operational environment. We have a great opportunity to join the Bus Stations team.

Working collaboratively across the function, the Customer Services Officer will also support the Bus Station Supervisors to supervise staff and contractors. The Customer Services Officer will be required to compile reports, undertake regular bus station inspectors and report faults to deliver a safe, secure and clean environment for the public who access SPT’s bus stations.

About You

You will have experience in working in an environment where safety is the highest priority. You will have a background in delivering high levels of customer service and working in a customer facing/front line environment. You will also have experience in supervising staff, generating reports and be confident in using Microsoft Office Suite. You will be flexible and motivated to meet the needs of the business and have the ability to communicate effectively both orally and written and work effectively as part of the Bus Stations team. A working knowledge of public transport within the Strathclyde area is desirable.

Full time hours will be 35 hours per week on a 5/7 shift basis. The earliest start at any location will be 06:00 hours with the latest finishing time being be 23:00 hours.

You will be based at Buchanan Bus Station however; you could be asked to work at various locations within SPT’s remit.

Further details of the role and key responsibilities are set out in the job description.

Please note, this position falls into the high-risk category under the Alcohol and Drugs policy and therefore is subject to random and for-cause testing procedures.

What we can offer you

• 
  Commitment to your ongoing learning and development
• 33 days Annual and Public Holiday Entitlement
• Membership of the Local Government Pension Scheme – SPT contribute 19.3% of your annualised pay
• Group Life Assurance Cover
• Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free
• Discounted Season Rail Tickets – maximum of £300 towards the cost of an annual rail ticket
• Flexible working options
• Cycle to Work Scheme, Childcare Vouchers, Employee Assistant Programme, Long Service Awards, Credit Union

How to Apply?

To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is Wednesday 22nd March 2023 at midnight.

SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

For applicants with special requirements, or if you have any questions please email quoting the above reference.

Previous applicants need not apply.