Official Specifications
Role Overview & Mandate
Executive Summary
Role We are looking for an inquisitive Business Analyst to help us drive superb client experience through...
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Role
We are looking for an inquisitive Business Analyst to help us drive superb client experience through effective inquiry resolution that addresses our users’ needs and increases client satisfaction. It's an exciting time to join Star and in this role, there is a great opportunity to add value to our fast-growing products and user base. Our mission is to make compliance easy for organizations of all sizes and continue to strive to be the technology solution leader in regulatory compliance.
As a business analyst on Star’s compliance product team, you’ll be responsible for reviewing inquiries, conducting investigations, performing prioritization and triage, and bringing issues and cases to resolution. This role plays a key part in optimizing our problem-solving approach and improving our product designs. The business analyst also has exposure to requirements gathering, user stories and workflow creation, and client suggestion review. This is an excellent opportunity to learn the product management team function and grow.
The business analyst will work with the product manager, product owner, scrum master, engineering teams, and customer success across multiple geographies. Reporting to the Product Manager, the business analyst will liaise with stakeholders and collaborate with our customer base and cross-functional teams to ensure that we understand our clients and support them the “right way”.
Responsibilities
- Detail-oriented approach to assess and resolve product- and data-related inquiries raised by stakeholders and clients
- Investigate exemplar issues in order to determine underlying causes and develop problem-resolution approaches
- Establish, monitor, and report on Key Performance Indicators to assess progress
- Elicit requirements and feedback from internal and external constituents
- Translate requirements into user stories, specifications, and acceptance criteria
- Understand product feature goals and describe key use cases
Skills & Experience
- Passionate about problem-solving and client management
- Ability to grasp and tackle complex issues
- You love speaking with customers and translating their needs into functional capabilities
- You are motivated and committed to completing tasks from start to finish
- Capable of efficiently gathering information
- Desire to help people understand the value of regulatory technology
- Strong verbal and written communication skills
- An interest in software application design and technology
- 1-2 years of analysis experience
- Financial services industry preferred
StarCompliance Background Checks
All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Equal Opportunity Employer Statement
We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.
This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
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