Customer Service Administrator

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.

This is an exciting opportunity to join St John as a Customer Service Administrator where you will provide support to the Customer Service Advisers and the Booking and Resourcing Centre Team Leader. You will assist with all administrative matters within the department in line with national policies and procedures and be able to deliver at pace. You will have strong organisation skills and be able to demonstrate a commitment to continuous improvement.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.

About You:

• Experience of providing administrative support in a busy and demanding customer service environment
• Experience of using of computerised systems
• Experience of dealing with customer/employee/volunteer queries
• Experience of working in an events administration capacity
• Capable of understanding the importance of customer service and working with service level agreements

About The Role:

• Maintain the Events Tracker and support the production of reports including dashboards, KPI’s and other management information
• Ensure all events are booked using DIPS (SJA event management system) and that any additional information, changes or cancellations are accurately recorded
• Undertake administration tasks on DIPS
• Liaison with SJA personnel regarding all matters relating to events
• Provide administrative assistance to the events business development team as appropriate
• Monitor volunteer numbers booked onto events and notify any shortfalls to the appropriate person or team

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

Application Review Date: 26/06/2023

Find out more about us, including our new Ask Me campaign, at www.sja.org.uk

For all other candidates, or St John Ambulance volunteers wishing to apply

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.