Team Lead Administration

Administration Team Leader | Spire Shawfair Park Hospital | Full Time | Competitive Salary and Benefits

The Team Leader is responsible for providing clear professional leadership of administration, ensuring efficient and robust processes exist to support the requirements of service users. Working closely with senior management team and Heads of Department to help deliver short and long term business achievement within the hospital contributing to the hospital’s overall success.

The duties will include:

• Provide clear leadership in the operation and delivery of all administration functions which includes In-Patient Bookings, Reception, Medical Secretaries and Medical Administration ensuring they perform to the required commercial, corporate and professional standards.
• Preparing annual budgets for administration departments, regularly monitoring performance and taking appropriate action to meet financial targets
• Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours
• To be ultimately responsible for the personnel management of the Administration team, including recruitment, training, sickness recording, annual leave, health and safety and performance management including compliance with DES assessments and manual handling requirements
• Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles
• Establishing and maintaining a comprehensive whole organisational approach to improving customer service, including setting standards, benchmarking and agreeing action plans with Team Leaders and Senior Patient Administrators
• Constantly review performance of the administration services based on feedback received from customers, including consultants and developing action plans for ongoing continuous improvement
• Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events
• Sharing best practice with other hospitals creating and supporting network opportunities as identified
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post

The ideal candidate:

• Track record of successful people and process management, ideally in a multi-functional environment
• Previous experience working in the healthcare industry or a similar customer orientated organisation
• Demonstrated ability in problem solving and process improvements skills
• Ability to understand key business processes and complex business issues
• Ability to work with complex patient and finance administration systems and telephony systems.

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform – discount and cashback for over 100 retailers
• Free annual Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland.

For further information about this role or for an informal conversation about the range of career options available contact Katie - katie.willis@spirehealthcare.com

For us, it's more than just treating patients; it's about looking after people.

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.

Who are we? - A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.