NHS 111 Call Handler

NHS 111 Call Handler

Are you a patient and understanding person who has a customer service background? Do you have good listening & verbal skills with high levels of attention to detail? If so, the NHS 111 Call Handler role may be for you.

South Central Ambulance Service are looking to recruit a number of resilient NHS 111 Call Handlers to join our teams that are based in Milton Keynes in Buckinghamshire on a part time basis. Can you be the calm and level-headed influence when others are overtaken by their emotions?

As a 111 call handler, you’ll need a good listening ear, attention to detail and accuracy with the ability to use your voice to control a situation. You will be working quickly and calmly, and will be taking essential details about patient conditions, logging the information onto the Pathways computer system to be able to arrange the appropriate outcome for the caller. You will need the resilience to be able to effectively deal with a range of calls - from talking somebody through CPR in an emergency situation to arranging an emergency prescription for somebody who has run out of medication.

If this sounds like a challenge you’ll relish in, we want to hear from you!

You do not need to have a medical background, just a desire to help. We offer a full 6 weeks training program) including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

Why work for SCAS?

Starting full time salary £22,816 + unsocial hours payments (annual salary circa £25,500) (*Pro Rata for Part Time*)

27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)

Enrolment into the NHS pension scheme

Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!

Part Time Hours (Rota Basis)

Free onsite car parking

Employee assistance program

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

The Recruitment Process:

1. Please apply for the role via Indeed

2. Assessment session – We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

3. Interview – an online interview with our NHS 111 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch

*Being part of a service that operates 24/7, candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays*

*Successful applicants will be required to undertake an Enhanced DBS check for adults and children*

Job Type: Part-time
Part-time hours: 24 per week

Salary: £22,816.00-£25,500.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: MK111