Role Overview & Mandate
Executive Summary
Who We Are… We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film,...
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Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role…
At Soho House, the Global Digital Marketing Manager will oversee member communications across our digital channels, including local and global email and the Soho House app. They will own the global digital communications calendar and be the central point of contact supporting regional membership teams in developing clear, consistent and high-quality communications locally.
A successful Digital Marketing Manager will be a skilled project manager with a keen eye for detail. They know that partnership and collaboration across multiple departments is crucial to create inspiring and informative communications for our members, and are able to manage stakeholders across teams and time zones to get projects delivered on deadline. Voice and tone and the right imagery are just as important as a complete and concise brief. The Digital Marketing Manager will report to the Global Head Digital Marketing
Main Duties…
- Manage the global digital communications calendar to best prioritize business needs, given limited technical resources and ensuring a healthy communications cadence for members
- Own global email campaigns from strategy and ideation through deployment in partnership with Creative and CRM teams, managing the process and stakeholders
- Design testing strategies to improve engagement across digital communications channels, including everything from subject line tests to push notifications
- Support local teams across UK, EU and Asia, plus Cities Without Houses, with writing and sending local digital communications to Soho House members
- Partner with the Soho Friends team to build out the comms journey and support with ongoing communications
- Expand on the global and local push notifications strategy for the Soho House app and act as approver and facilitator of the deployment of local push notifications
- Manage regionalization and translations for all global campaigns
Requirements / Qualifications...
- Minimum 4-5 years working in marketing, communications, content or related field
- Excellent written and communication skills, combined with the ability to easily adapt to a brand's tone of voice
- A track record of executing successful marketing strategies including growth tactics, customer retention, increased engagement, and best-in-class content
- Experience managing global teams, projects, and stakeholders
- Hands-on attitude and high attention to detail
- Highly organised with the ability to manage multiple projects and channels at the same time
- A proactive self-starter who thrives in a fast-paced environment and isn't afraid to get stuck in
- Energetic, flexible, collaborative, and proactive
- A team player, who can work with individuals of all experience levels
- Comfort with digital collaboration via G Suite or similar
- Email experience, including Salesforce Marketing Cloud a plus, but not required
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Every House Membership
- Enhanced Pension Scheme
- Enhanced Family Leave
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
