Helpdesk Operator

Sodexo have an exciting opportunity for a number of Helpdesk Operators to join our new, high profile, contract based in Swindon.

This is an excellent opportunity for candidates looking to do shifts that work around their lifestyle, this role provides services 24 hours a day, 7 days a week 365 days a year to our client. We have shifts available during days, evenings, nights and weekends - please let us know during the interview, if you have a preference and we will make every effort to accommodate.

Come and join our Services Centre team and be a part of the excellent customer experience property helpdesk.

The Helpdesk Operators will interact with our customers and suppliers ensuring a prompt, professional and efficient service, in terms of response via email or telephone.

The ideal candidate should be a fantastic communicator both verbal and written, have an excellent telephone manner and be able to conduct themselves professionally at all times.

• Accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
• Work within and to, processes and procedures.
• Respond quickly and efficiently to incoming telephone, email, and messages in line with client service levels.
• Achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified service requests are escalated in accordance with criteria and procedures.
• Attend training and coaching sessions and incorporate any changes necessary in your duties, methods, and procedures
• Identify any potential areas of improvement and highlight to your Team Leader
• Carry out other administrative duties as and when required
• Be an active participant in your community of practice - sharing best practice and learning from wider PPS (Professional Property Services) colleagues.

• Excellent telephone manner
• Previous experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. Although full training will be offered
• Basic Understanding of computer hardware and applications e.g., Excel, Word, Outlook etc
• Good communications and literacy skills.
• Ability to work independently and as part of a team.
• Accuracy and attention to detail is essential
• Previous experience of customer facing roles would be advantageous
• Applicants need to be eligible to pass security vetting carried out by the Client

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Competitive Salary plus Benefits

Flexible working available

Full Time Permanent Opportunities to suit your lifestyle - shifts available days, weekends, nights

Training available

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

All offers are subject to security clearance