Customer Service Assistant - Front of House Meet and Greet

Customer Service Assistant - Front of House Meet and Greet, Signature Flight Support, Luton FBO

Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities?

If so, would you like to join our fantastic Luton Customer Service Team?

We have a fantastic opportunity for a customer service orientated team player to join our busy Customer Services team in the position of Customer Service Assistant (CSA) at our flagship location in Luton.

Who we are:

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service … we don't just aim to please; we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 200 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Your new role:
As the face of Signature, it is the role of the Customer Services team to ensure both crew and passengers are greeted promptly and professionally at reception & receive an exceptional, first-class experience throughout. You will maintain brand standards within passenger areas to an exceptional standard.

Whilst within our facilities you will ensure that the customers documentation for travel is processed as needed, liaise with third party suppliers to ensure a streamlined journey and that all guests are provided with hospitality services throughout their stay.

When required you will perform transport services for crew to local hotels and ensure the clean and safe upkeep of the lounges and onsite parking facilities.

About you:

You will have experience working within a customer service environment, ideally gaining ‘front of house' experience. You will have strong customer service skills, be an excellent communicator, a good listener, and a team player with a passion for providing the highest level of customer experience and service.

You will be self-motivated with strong time management skills, an ability to work accurately under pressure and a calm approach to problem solving, last minute changes and the ability to work accurately under pressure.

You will have excellent personal presentation and full and clean driving licence. Additional languages would also be an advantage.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Access to an Employee Perks platform (shopping discounts)
• Free on-site parking (no bus)!
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, service
• Employee of the Month, Quarter & Year awards
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies

Interested? Apply here for a fast-track path to the Hiring Manager!