Role Overview & Mandate
Executive Summary
Job Introduction Selfridges has always been much more than a shop. We’re a social space...
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Job Introduction
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…
Rewards and benefits
Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
Annual travel pass and cycle-to-work schemes
A sustainable car salary sacrifice scheme
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail…
Role Responsibility
As a Stock Operative, you will ensure that stock is accounted for in the loading bay and store, allowing the sales team to provide an efficient service to our customers. You will manage the intake and distribution of deliveries and keep paperwork up-to-date, using your initiative to sort out any problems. Working effectively with colleagues to ensure deliveries are received within the correct time frame and unloaded and processed efficiently. This can often be a busy role, where the ability to problem solve and maintain high standards of housekeeping is important, and we’ll expect you to follow safety and security practices at all times.
As a Stock Operative you will:
- Support with organising and prioritising deliveries to ensure these are received and processed on time and delivered to the correct departments in store
- Collaborate with B&M on RTW/RTVs. Supporting the sales team in collecting stock and preparing items to be dispatched, ensuring all items are processed and accounted for
- Keep all records up to date to ensure any stock movements are accounted for
- Maintain a clear loading dock, ensuring all back of house areas and fire exits are kept clear
- Manage the movement of stock between various locations
- Supporting in peak periods with the effective operation of forklift and other machinery
- Regularly communicate with stakeholders to ensure all functions are aware of incoming deliveries and any issues such as delays or deliveries that were not received
- Distribute deliveries to the correct designated areas
The Ideal Candidate
- Well organised. You are able to prioritise your workload and understand the importance your role plays in our service proposition, dealing with multiple requests at any given time whilst ensuring all stock is accounted for
- A great communicator. You will work keep your stakeholders informed on workflow and timescales, pre-empting any issues and suggesting solutions
- Collaborative. You will work closely with multiple teams to ensure the safe guarding of stock, prevent loss and ensure product is accounted for at all times and in a sellable condition while being processed through the store
- Adaptable. Ability to work both independently as well as collaborate. You understand the need to shift working priorities due to competing deadlines and changing priorities
- A solutions focused individual with the ability to review ways of working and suggest improvements
- Able to lift and move stock safely and securely
- An example of our values, a trusted and respected colleague
About the Company
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Selfridges
