Role Overview & Mandate
Executive Summary
Customer Service Officer - Full TimeFed up with the humdrum office job? Looking to grow and be part of something...
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Customer Service Officer - Full Time
Fed up with the humdrum office job? Looking to grow and be part of something special?
Salonserve is a national mail-order company based in Irthlingborough, Northamptonshire, supplying professional hair and beauty salons. Due to our continued expansion, we are looking for a customer service/office administrator to join our small friendly team.
This is an exciting opportunity and would suit a candidate looking for a position within an office environment.
Some previous experience or knowledge of beauty therapy or hairdressing is helpful but not essential. This role is more dependent on your attitude than your abilities.
The main purpose of your role is to take incoming orders over the phone using our order processing system. Whilst also performing other side duties such as:
- Handling incoming customer service queries
- Accurately inputting data
- Processing online orders
- Growing and maintaining customer relationships
- Advising on the various product ranges
You will get help and support throughout your role and we are keen to invest a lot of time and training in you.
Full time working hours are Monday to Thursday 9:00am to 5:30pm, Friday 9:00am – 5:00pm. Flexible hours may be considered.
Required Skills:
- Able to provide friendly and helpful assistance to our clients and your co-workers
- Ability to work within a team
- Be PC proficient
Personal Qualities:
- Able to communicate well
- Positive overall approach
- Hard-working with a can-do attitude
- Interest or knowledge in the Professional Beauty World would be advantageous.
Don’t wait….Apply now for immediate consideration
Job Types: Full-time. Permanent
Competitive Salary: up to £23,000.00 per year depending on experience. No agencies.
Job Types: Full-time, Permanent
Salary: Up to £22,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- No weekends
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Application question(s):
- What's the best part you like about dealing with customers over the phone.
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
