Role Overview & Mandate
Executive Summary
Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team...
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Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happy team as Food & Beverage Attendant!
Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.
As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!
Joining our independently owned and 5 Star service hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
- Service Charge
- Complimentary night stays for 2
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Refer a friend bonus up to £200 per referral
- Cycle to work & workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Key Duties and Responsibilities:
- Welcomes guests as they enter the outlets (the “arrival experience”) with a smile and a clear Good morning/evening/afternoon.
- Escorts guests to the table, presents menu, shows buffet, describes specials, and beverage list, and uses available knowledge to exceed guests’ expectations.
- Ensures every guest receives exceptional service of food & beverage according to the company policy,, SOPs and AA and LQA standards from him/herself as well as other colleagues.
- Assists in opening and procedures in the outlets.
- Assists with clearing, re-setting tables, taking orders, serving food and drinks, polishing, equipment, and maintaining the buffet, following departmental standards.
- Closely monitors the quality of food and beverage service to ensure a consistently high standard.
- Ensures all the service stations are fully stocked for each service period. Take special care in maintaining all stations’ and bars’ cleanliness and report any damage when it occurs.
Royal Lancaster London is based at Lancaster Terrace, London W2 2TY and the closest tube station is Lancaster gate on the central line underground.
We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team!
#JoinOurHappiness.
