Role Overview & Mandate
Executive Summary
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Reviewed by Compensation & Visa Analysts •
Sources: USCIS E-Verify & Home Office CoS
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
At RBC we drive to help our clients thrive and our communities prosper, whilst fostering a spirit of shared purpose.
Whether you are supporting payment and transactions, providing expert advice to our internal business partners on banking products, or supporting changes of technology you will be doing work that matters in an environment built on team work, service, responsibility, diversity and integrity.
In the role of Banking and Payment COE Senior Administrator you will be part of centralised team of experts in Payment and Banking products, who are responsible for the review, triage and releasing of transactions initiated in our core payment platforms and our banking product offering which includes Fixed Deposits, instant access accounts, Foreign Exchange, Debit cards and our 3rd Party Fiduciary Accounts. Whilst ensuring our wealth management clients are serviced to the highest of standards and in line with internal policies, enterprise and regulatory requirements.
What will you do?
Reviewing, triage and releasing of transactions in line with our internal transaction cut off times
Initiation of FX and internal transfers from client via RBC HUB and Online Services
Assist all client facing areas and our internal business partners to enable a minimum high standard of service whilst supporting a one RBC Approach.
New Customer and account opening, ensuring all documentation falls in line with enterprise, local policy and 3rd party banks requirements.
Monitor and check swift messages for all relevant information and provide information where necessary to internal business partners
Transaction investigations from client and our internal business partners, maintaining daily monitoring
What do you need to succeed?
Must-have
Excellent Organisational skills and attention to detail
Execute tasks within defined service level agreements
Collaborative and consultative approach along with a team player
Excellent communication skills to support effective communication with our internal business partners both verbally and in writing
Nice-to-have
Knowledge and understanding of RIBS, Online Services, Content Manager and Salesforce
Payment and transactional Knowledge including an awareness of payment regulations
Knowledge /experience with Client Due Diligence and Know your client and supporting documentation
Understanding of client structures, companies and trusts
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible working options fully supported.
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
