Role Overview & Mandate
Executive Summary
Room2 live, grow & experience. Be the happiest version of you at work. Room2 designs creative, cool, design-led spaces for inquisitive...
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Room2 live, grow & experience. Be the happiest version of you at work. Room2 designs creative, cool, design-led spaces for inquisitive explorers that enjoy feeling at home, away from home. However, it is 'you' that creates the community to bring the space and feeling to life.
‘Day in the life’
- Create ‘can’t wait to return’ experiences for our guests
- Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
- Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
- Being the ‘in the know’ person for guests queries & questions
- Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
- Taking payments and balancing the books at the end of the day
- Be initiative led when dealing with challenging situations or guest complaints
- Confident working alone and being a happy, positive influence when working as part of a team
- Supporting your management team in all aspects of the day to day operation
- Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process
What you'll require:
- Service focused attitude and huge passion for creating world class experiences
- Experience in customer service role
- Confidence to act on initiative and make considered decisions
- Cool, calm & collected communication skills
- Demonstrable sales skills
- An eye for pedantic detail
- Competent & confident IT skills for relevant property management software systems & Microsoft office
- Excellent English speaking & writing skills (extra languages are a bonus
Time & Place
You’ll work 40 hours per week based at room2 Southampton however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.
Job Types: Full-time, Fixed term contract
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- Southampton SO14 3BP: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
