Role Overview & Mandate
Executive Summary
Role: Golf Service AssistantAbout UsRockliffe Hall is an AA-rated 5 red star resort in the north of England and is set...
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Role: Golf Service Assistant
About Us
Rockliffe Hall is an AA-rated 5 red star resort in the north of England and is set within 375 acres outside the village of Hurworth, near Darlington in County Durham. We aim to provide an outstanding personalised service to each guest who stays, spas, golfs and dines and with us, acknowledging special occasions and making them memorable for all guests. We are currently seeking a Golf Service Assistant to join Team Rockliffe!
The Role
The main responsibilities of the role will be (but not limited to):
- To provide a friendly, welcoming and professional service to all guests, members and visitors arriving at the Clubhouse.
- To maintain excellent product knowledge of the Golf Operation in order to provide accurate and detailed information to guests and members and pro-actively up-sell at every opportunity.
- To be familiar with Pro Shop merchandise, buggy hire charges, course conditions, green fees and Clubhouse amenities.
- To display excellent communication skills with guests, members and team members at all levels whilst maintaining a level of professionalism at all times.
- To comply with the Golf Services Assistant daily checklist to ensure a 5 star standard is delivered.
- To participate willingly in organised training sessions within the hotel and own department.
- To assist guests and members with any queries or special requests.
What We Offer You
At Rockliffe Hall we value the contribution made by each team member and in recognition of this offer some fantastic benefits:
- Competitive salary
- Employee assistance programme
- Exclusive team member accommodation rates and reduced friends and family rates
- Spa usage times available to all team members
- Gym usage times available to all team members
- Fitness Classes
- 50% saving on Spa Treatments
- 50% saving on Spa Days
- 50% saving on Dining
- 20% saving on purchases within the Spa Boutique
- 20% saving on purchases within the Golf Pro Shop
- 20% saving on Golf Lessons
- 20% saving on gift vouchers
- Long Service Award including additional annual leave days and bonus payment.
- Pension Scheme for eligible team members
- Life Assurance for eligible team members
- Day in the Life of a Guest experience
- Special rate applicable when visiting other Pride of Britain hotels (subject to availability)
We take an interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring and accredited qualifications.
Please keep a look out on our social media platforms to see all of our additional team activities and incentives.
If you have a passion to work in hospitality and want to advance your skills in a leading 5* Hotel, we want to hear from you!
Job Types: Part-time, Temporary contract
Contract length: 7 months
Part-time hours: 16 per week
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
