Service Team Leader

• Mon – Fri, 42.5 hours per week. Flexible start and finish times.

• We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

• Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

• We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

• You have previous working experience as a Service Advisor or a senior administrator within the automotive industry.
• Customer facing skills and experience advantageous
• You are computer literate and confident using technology.

• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing.
• Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
• Access to 100s of employee perks on Perkbox.
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual setting standards awards.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Long service recognition.
• Branded uniform (front of house staff).
• Death in service benefit.
• Ongoing investment in company facilities and working environments.

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out
• A short screening call with our hiring manager or a member of our people team
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
• ‍ If your application is successful, we’ll be excited to make you an offer

Our Process

When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.